Learning and Development Advisor

2 weeks ago


Solihull, Solihull, United Kingdom Serco Full time

Learning and Development Advisor
Office based – hybrid, Solihull B 3QJ
Full Time, Permanent

Salary -£,-£, (dependent on experience)

Here at Serco, we're seeking an enthusiastic Learning and Development Advisor who will be responsible for responding to training requests using the Service Now ticketing system, managing SAP SuccessFactors for all customer's needs, working with third party training providers and providing Apprenticeship admin support.

In this role, you will work closely with key stakeholders across all of Serco contracts covering all employees at any level, including Trainers, Content Developers and third parties, so building good working relationships will be a vital part of this role.

As part of this you will:

Manage, test and maintain online learning courses working with Content Developers. Work closely with our content developers to upload content onto LMS. Consulting on LMS System defaults and best practice business processes. Manage communications regarding learning opportunities and mandated learning requirements. Manging LMS migration projects, working with the business to migrate training records onto the LMS platform. Receive and respond to varied questions about learning activities and availability of courses. Manage third party learning management systems where needed.

What you will need to do the role:

Experience of working with an LMS would be advantageous, particularly SuccessFactors. Experience of working with third party training suppliers. IT Literate: MS Office Suite, with knowledge of Word, PowerPoint & Excel. Learning administration experience would be advantageous. Maintain high standards of quality and accuracy, with attention to detail. Strong organisational skills with excellent attention to detail.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Flexible working options. Free onsite parking. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.

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