Network Support Analyst

1 week ago


Selby, North Yorkshire, United Kingdom Pontoon Full time

Network Support Analyst

Initial 6 month contract

Selby

Hybrid working
We are happy to be recruiting for one of our high-profile utilities clients based in Selby. They are currently looking for a Network Support Analyst to join them for an initial 6-month contract. However, there may be scope for extension or even permanentopportunity.

Purpose of the Role:

Responsible for providing technical network support within the Network Tower. Maintaining the network infrastructure, resolving incidents, dealing with service requests, patching, and supporting project related workstreams.

Dimensions:

  • Works as a member of the Network Operations team, as part of Group IT responsible for providing 2nd / 3rd line Network support for multiple sites across the UK
  • Provides Technical escalation point and supports the Network Services across all the clients UK sites
  • Delivery of operational excellence, targeting 99.99% uptime within the tower, and within the endtoend SLA.
  • Works closely with all other IT teams (EUS, Infrastructure, DBA), Solutions Architecture, Governance and third parties and business stakeholders across the clients group
  • Deliver services that are focused on customer experience and business outcomes
  • Deliver network related requirements for both internal and external projects

Key Accountabilities

  • Responsible diagnosing and resolving network related issues either affecting the users or Network infrastructure.
  • Responsible for implementation of Firewall rule changes (Palo Alto, Cisco ASA and Checkpoint)
  • Responsible for daytoday operation and support of Network Firewalls Palo Alto (firewalls & Panorama), Cisco ASA and Checkpoint
  • Responsible for maintaining complex campus LAN Networks across multiple locations in the UK (Cisco)
  • Responsible for managing 3rd party suppliers as required to maintain LAN / WAN services.
  • Provides Network technical support for various business and internal projects, ensuring that the deliverables and milestones are met
  • Follow the change controls, incident management processes and policies as defined by the company.
  • Maximize network performance by monitoring, troubleshooting problems and outages
  • Ensuring network equipment, Switches, Routers, firewalls etc are patched, upgraded in a timely manner to latest stable versions
  • Securing network, firewalls by establishing cohesive rules and policies, and defining and monitoring access
  • Ensure the technology, systems & support are optimised for customer facing individuals or teams working remotely from the office from design through to remediation of issues.
  • Work to SLAs to ensure that we meet business expectations. Communicate early and clearly if these SLAs are expected to be missed
  • Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime
  • Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems, and projects

Knowledge, Skills and Experience required:

  • Must have experience in configuring and deploying Palo Alto Panorama
  • Hands on experience configuring & supporting Palo Alto Firewalls
  • CCNA certified or able to demonstrative technical handson knowledge at that level
  • Previous experience working in a network technical support function at 3rd line level
  • Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers
  • Hands on experience configuring and support ASA / Checkpoint Firewalls would be beneficial
  • Hands on experience configuring & supporting other vendors equipment including F5, Checkpoint, Fortinet, VMWare (NSX-T) would be desirable
  • Experience in support large scale networks and internal user base
  • Excellent ability to plan and prioritise own workstreams and deliver to SLAs and tight deadlines.
  • Proven ability to operate in a pressurised situation and successfully handle multiple priorities.
  • Excellent communication skills enabling interaction with all levels of the business (including written and oral communication where appropriate)
  • Customer focussed, service driven with evidence of planning and delivering projects and services on time.
  • Experience of working with third party Telco service providers.
  • Working knowledge of ITSM practices
  • Any working knowledge / experience of PCI / DSS would be desirable.

Measures of Success:

  • Ensuring the network is maintained and available 99.99% of the time or above.
  • All incidents / service requests tickets kept updated and resolved in a timely manner to ensure SLA / OLA are met.
  • Ensuring the network is maintained and available 99.99% of the time or above.
  • Fulfilling any network related project commitments based on time and quality.
  • Support of change initiatives through ITSM policies and procedures.
  • Maintaining compliance with all standards held by the company.

Location:


This is a hybrid working role, with a requirement to work from the clients Selby office 2 days a week.

In addition to any on site requirements.

Working hours:

Standard working hours with some flex where required.

Pontoon Solutions are an equal opportunities company

  • Selby, North Yorkshire, United Kingdom Health Recruit Network Full time

    Agency HCA/Care Assistant/Support Worker- Nursing Homes - Selby - £11.44/hr Days/ Nights - FlexibleAre you a compassionate and skilled HCA/Care Assistant/Support Worker seeking an enriching opportunity to make a difference in the lives of patients requiring residential and nursing care? Look no further We are hiring for the position of Agency HCA, working...


  • Selby, North Yorkshire, United Kingdom Health Recruit Network Full time £11

    Agency HCA/Care Assistant/Support Worker- Nursing Homes - Selby - £11.44/hr Days/ Nights - FlexibleAre you a compassionate and skilled HCA/Care Assistant/Support Worker seeking an enriching opportunity to make a difference in the lives of patients requiring residential and nursing care? We are hiring for the position of Agency HCA, working on behalf of...


  • Selby, North Yorkshire, United Kingdom Health Recruit Network Full time £23

    Agency Registered General/Mental Health Nurse - Nursing Homes - Selby - £23/hr Days/ Nights - FlexibleAre you a compassionate and skilled Registered General/Mental Health Nurse (RGN/RMN) seeking an enriching opportunity to make a difference in the lives of patients requiring residential and nursing care? We are hiring for the position of Agency RGN/RMN,...


  • Selby, North Yorkshire, United Kingdom The Skills Network Full time

    The Skills Network are pleased to announce an exciting opportunity for an Apprentice to join our Skills Bootcamps Team. In this position, alongside carrying out the below responsibilities, you will complete a Level 3 Business Administration Apprenticeship with full support from The Skills Network.Purpose of the roleAs a Skills Bootcamp Programme...


  • Selby, North Yorkshire, United Kingdom The Skills Network Full time

    The Skills Network are pleased to announce an exciting opportunity for an Apprentice to join our Skills Bootcamps Team. In this position, alongside carrying out the below responsibilities, you will complete a Level 3 Business Administration Apprenticeship with full support from The Skills Network.Purpose of the roleAs a Skills Bootcamp Programme...

  • rmn/rgn

    1 week ago


    Selby, North Yorkshire, United Kingdom Health Recruit Network Full time

    Agency Registered General/Mental Health Nurse - Nursing Homes - Selby - £23/hr Days/ Nights - FlexibleAre you a compassionate and skilled Registered General/Mental Health Nurse (RGN/RMN) seeking an enriching opportunity to make a difference in the lives of patients requiring residential and nursing care? Look no further We are hiring for the position of...


  • Selby, North Yorkshire, United Kingdom Inspire North Full time

    _Do you want to make a difference to people's lives and support our clients? We have the opportunity to join our team as a Housing Support Assistant_You'll be part of the leading provider of the North Yorkshire County Council's Young Persons Pathway and will support individuals ages 16-25 who are homeless or at risk of homelessness. You'll provide support...

  • SEN Support

    1 week ago


    Selby, North Yorkshire, United Kingdom Vision for Education - Hull Full time

    Children's SEN Support WorkersFull-time - Fixed-termImmediate StartVision for Education is seeking support workers/carers with experience in working with children or vulnerable adults for full-time work within a York SEN school during term time.Working as part of an established team, the desired Teaching Assistant will be supporting pupils with various...


  • Selby, North Yorkshire, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job overview Are you passionate about supporting patients in their own homes and committed to improving their quality of life? We are seeking Generic Support Workers to join Selby Community Response Teams – to deliver high standards of multi-disciplinary interventions to patients within their own place of residence to prevent avoidable admissions to...


  • Selby, North Yorkshire, United Kingdom The Skills Network Full time

    This critical learner support role will provide advice and guidance services to learners who want support in making choices that will affect their next step in education and/or working lives. Clients include adults, the unemployed, career-changers and learners in colleges and further education.This role is crucial in ensuring that all learners receive an...


  • Selby, North Yorkshire, United Kingdom Pontoon Full time

    A standout opportunity has become available to work with one of the worlds leading renewable energy companies to become responsible for providing technical network support within the Network Tower. Maintaining the network infrastructure, resolving incidents,dealing with service requests, patching, and supporting project related workstreamsRole: Palo Alto...


  • Selby, North Yorkshire, United Kingdom North Yorkshire Council Full time

    Our Family Assessment and Support Teams you will work with a range of children and their families, carers and networks. This will include children in need, children subject to child protection plans and those where public law proceedings are needed.A good understanding of all these aspects of the legislation, practice and court process will be needed. In NYC...


  • Selby, North Yorkshire, United Kingdom North Yorkshire Council Full time

    Our Family Assessment and Support Teams you will work with a range of children and their families, carers and networks. This will include children in need, children subject to child protection plans and those where public law proceedings are needed.A good understanding of all these aspects of the legislation, practice and court process will be needed. In NYC...

  • GP Assistant

    1 week ago


    Selby, North Yorkshire, United Kingdom Beech Tree Surgery Full time

    Job summary This is a venture supporting clinicians & allied healthcareprofessionals across the four practices in Selby Town PCN. To addressthe ever-increasing demand for primary care services there is a recognition ofthe need for better support for clinicians within practices whilst at the sametime undertaking work in connection with Population Health...


  • Selby, North Yorkshire, United Kingdom Yorkshire Building Society Full time

    _If you're great with people, a Customer Service career in our Branch Network could be a great choice for you.And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_Flexibility - We offer a range of flexible working options without unsocial hours, which can help you find...


  • Selby, North Yorkshire, United Kingdom Harrogate and District NHS Foundation Trust Full time

    We have an exciting opportunity in the Emotional Health and Resilience Service for a 22.5 hour Family Health Practitioner.For more information please see the job description and person specification attached.The post holder will work as part of the children's community health commissioned service under the direction and supervision of a Band 6 Caseload...

  • Bank Receptionist

    1 week ago


    Selby, North Yorkshire, United Kingdom Harrogate and District NHS Foundation Trust Full time

    We are looking for someone to join our team of Bank Receptionists to fulfil reception and administrative tasks required to support the smooth running of our Urgent Treatment Centre.The bank role provides you to work flexibly, working adhoc Monday - Friday 6-8pm, and occasional weekends and Bank holidays shifts 8am - 2pm or 2pm-8pm dependent on rota gapsWhile...


  • Selby, North Yorkshire, United Kingdom Anchor Trust Full time

    Join us as a Senior Care Assistant / Team Leader at Anchor to make a real and positive difference to the lives of older people. You'll be responsible for caring for people with a wide range of needs as well as dispensing medication. This role will also give you the opportunity to use your management skills to ensure a high level of quality care is being...


  • Selby, North Yorkshire, United Kingdom William H Brown Full time

    We're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Selby.The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program.What's in it for you as...


  • Selby, North Yorkshire, United Kingdom Drax Group Full time

    Job available in these locations:Selby, United KingdomNorthampton, United KingdomIpswich, Suffolk, United KingdomLondon, United KingdomCyber Security Specialist - Design AssuranceLocation: Selby, London, Glasgow, Northampton, IpswichFlexible Hybrid RolePermanent#LI-HYBRIDAbout the roleAs one of our Cyber Security Specialists working in our Cyber Technology...