Gp Receptionist/administrator

2 weeks ago


Hounslow, Greater London, United Kingdom Willow Practice Full time

RESPONSIBILITIES:

  • The following are the core responsibilities of the receptionist.
  • Act on and maintain the appointment system via F2F, telephone and erequests, and help to rearrange appointments due to the urgent cancellation;
  • Answer incoming phone calls, transfer calls or deal with the callers request in an appropriate and polite manner;
  • Signpost patients to the correct service;
  • Act on and support the new patient regular and temporary registrations, code registration if needed and upload data as required;
  • Deal with document workflow on SystmOne;
  • Deal with patient prescription requests via F2F, telephone (only for the housebound and elderly patients) and online;
  • Deal with practice incoming and outgoing post, patient letter collections and sample collections;
  • Maintain a clean, tidy, effective working area at all times;
  • Monitor and maintain the reception waiting area and notice boards;
  • Help with target / quality admin;
  • Deal with patient recalling;
  • Deal with reception workflow tasks on SystemOne;
  • Promote internal communication and uptodate knowledge,
  • Provide cover during admin/reception staff absences;
  • Ideally we would like an applicant to be willing to be trained up on medical Correspondence handling which if successful shall allow an increase in hourly pay rate to the higher rate, as advertised.
  • Complete opening and closing procedures in accordance with the duty rota;

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.


QUALIFICATIONS
DBS (Disclosure Barring Service)

  • Essential
Educated to GCSE level or equivalent

  • Essential
GCSE Mathematics & English (C or above)

  • Essential
AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care

  • Desirable

EXPERIENCE- Essential criteria

  • SystmOne user skills
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills Competent in use of Office and Outlook
  • Effective Time Management (Planning & Organising)
  • Able to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow policy & procedure

PERSONAL QUALITIES Essential criteria

  • Polite & confident Flexible & cooperative
  • Motivated Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathic in sometimes distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours

Job Types:
Part-time, Temp to perm

Salary:
£9.50-£12.50 per hour

Benefits:

  • Company pension
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Weekend availability

COVID-19 considerations:


All patients attending the Health Centre are asked to wear a mask and provided with one if have not brought with them.

There is a perspex screen around the Reception desk to maintain distance and minimise patients exhaling onto staff.

Work Location:
One location

Application deadline: 24/02/2023

Reference ID:
WillowRecepAdmin Oct22

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