Systmone Medical Receptionist

5 months ago

Hounslow, United Kingdom Bath Road Surgery Full time

**Job Summary**

To act as the central point of contact for patients (both on the telephone and face to face at the reception desk), the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

To guide patients in the best use of resource within the practice and in the wider NHS, enabling them to access the most effective help for their presenting need.

To be responsible for undertaking a wide range of patient service and administrative duties which link in and support the multidisciplinary team.

Duties can include but are not limited to, greeting and guiding patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

**Main duties of the job**

To provide reception cover and day to day administrative support. This includes, but is not limited to:

- Daily support on Reception Front Desk and Telephones, working closely with the team to ensure full cover during core hours. This will entail booking appointments, and safely signposting patients to the appropriate services following practice procedures and protocol.
- Handle enquiries from patients (either by phone or in person) courteously and efficiently.
- Receiving and routing of patients on arrival.
- Answer telephone politely and deal with all enquiries
- Make new and follow-up appointments
- Accept and forward messages for Doctors, Nurses, other practice staff and all services that use the Surgery premises.
- Record requests for home visits, emergency appointments and contact duty Doctor regarding such calls.
- Ensure reception nhs.net mailboxes are checked and actioned on a daily basis.
- Ensure that samples e.g. urine, bloods etc are handled efficiently and safely without risk to patients, staff and other practitioners, and in conjunction with clinical guidelines.
- General administration in keeping with the needs of Reception and Practice requirement. This may include processing requests for Non NHS Services offered by the Practice and taking and documenting payment for such Services.
- Registration of new patients following Practice policy, including updating patient information and other data as necessary.
- Liaising with, and assisting The Patient Services Department according to local and government policy.
- Contact hospitals and other agencies, book transport for patients, summon emergency services when requested.
- Promote the use of and support patients to access Digital Services offered by the practice, and the wider NHS, including, but not limited to, Online Consultation Platforms (i.e. PATCHs), The NHS App, and Airmid.

**Essential**

**Applicants will be required to work 08:00-17:00 Monday - Friday with rotational Saturday cover.**
- Experience of working in a customer service environment
- IT literate with the ability to pick up new systems with ease
- Excellent communication skills
- Good English language
- Ability to work as part of an integrated multi skilled team
- Calm and able to deal with difficult situations
- Use own initiative
- Keen learner
- Able to work under pressure
- Experience of Working in a GP Practice or other Healthcare Environment
- Experience of using the SystmOne clinical system

**Desirable**
- Medical Receptionist training
- Customer Care training

**About us**:
We are a dynamic GP practice with a supportive clinical team.
- SystmOne Clinical system
- Good CQC rating
- Professional development encouraged

**Disclosure and Barring Service Check**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (required)
- SystmOne: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Hounslow (required)

Work Location: In person

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