Systmone Medical Receptionist

4 weeks ago

Hounslow, United Kingdom Bath Road Surgery Full time

**Job Summary**

To act as the central point of contact for patients (both on the telephone and face to face at the reception desk), the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

To guide patients in the best use of resource within the practice and in the wider NHS, enabling them to access the most effective help for their presenting need.

To be responsible for undertaking a wide range of patient service and administrative duties which link in and support the multidisciplinary team.

Duties can include but are not limited to, greeting and guiding patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

**Main duties of the job**

To provide reception cover and day to day administrative support. This includes, but is not limited to:

- Daily support on Reception Front Desk and Telephones, working closely with the team to ensure full cover during core hours. This will entail booking appointments, and safely signposting patients to the appropriate services following practice procedures and protocol.
- Handle enquiries from patients (either by phone or in person) courteously and efficiently.
- Receiving and routing of patients on arrival.
- Answer telephone politely and deal with all enquiries
- Make new and follow-up appointments
- Accept and forward messages for Doctors, Nurses, other practice staff and all services that use the Surgery premises.
- Record requests for home visits, emergency appointments and contact duty Doctor regarding such calls.
- Ensure reception nhs.net mailboxes are checked and actioned on a daily basis.
- Ensure that samples e.g. urine, bloods etc are handled efficiently and safely without risk to patients, staff and other practitioners, and in conjunction with clinical guidelines.
- General administration in keeping with the needs of Reception and Practice requirement. This may include processing requests for Non NHS Services offered by the Practice and taking and documenting payment for such Services.
- Registration of new patients following Practice policy, including updating patient information and other data as necessary.
- Liaising with, and assisting The Patient Services Department according to local and government policy.
- Contact hospitals and other agencies, book transport for patients, summon emergency services when requested.
- Promote the use of and support patients to access Digital Services offered by the practice, and the wider NHS, including, but not limited to, Online Consultation Platforms (i.e. PATCHs), The NHS App, and Airmid.

**Essential**

**Applicants will be required to work 08:00-17:00 Monday - Friday with rotational Saturday cover.**
- Experience of working in a customer service environment
- IT literate with the ability to pick up new systems with ease
- Excellent communication skills
- Good English language
- Ability to work as part of an integrated multi skilled team
- Calm and able to deal with difficult situations
- Use own initiative
- Keen learner
- Able to work under pressure
- Experience of Working in a GP Practice or other Healthcare Environment
- Experience of using the SystmOne clinical system

**Desirable**
- Medical Receptionist training
- Customer Care training

**About us**:
We are a dynamic GP practice with a supportive clinical team.
- SystmOne Clinical system
- Good CQC rating
- Professional development encouraged

**Disclosure and Barring Service Check**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (required)
- SystmOne: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Hounslow (required)

Work Location: In person

  • Medical Receptionist

    2 weeks ago

    Hounslow, United Kingdom BSR Health Full time

    **SystmOne Medical Receptionist** **North Hounslow**: - **Up to £12ph DOE**_ Are you an experienced medical receptionist looking for a new challenge? Do you thrive in a fast-paced environment and have a knack for multitasking? If so, we have an exciting opportunity for you! Our client, a large GP practice based outside Hounslow, is seeking full-time and...

  • Medical Receptionist

    2 weeks ago

    Hounslow, Greater London, United Kingdom BSR Health Full time

    SystmOne Medical ReceptionistNorth Hounslow:- Up to £12ph DOE_Are you an experienced medical receptionist looking for a new challenge? Do you thrive in a fast-paced environment and have a knack for multitasking? If so, we have an exciting opportunity for youOur client, a large GP practice based outside Hounslow, is seeking full-time and part-time...

  • Medical Receptionist/administrator

    4 weeks ago

    Hounslow, United Kingdom BSR Health Full time

    **SystmOne Medical Receptionist/Administrator** **North Hounslow**: - **Up to £12ph DOE**_ Do you have common sense and the ability to manage a range of different situations? Can you cope with multitasking in a busy GP environment? If you said yes to the above questions and have experience in a GP practice in either reception or administration...

  • Medical Receptionist/administrator

    2 weeks ago

    Hounslow, Greater London, United Kingdom BSR Health Full time

    SystmOne Medical Receptionist/AdministratorNorth Hounslow:- Up to £12ph DOE_Do you have common sense and the ability to manage a range of different situations?Can you cope with multitasking in a busy GP environment?If you said yes to the above questions and have experience in a GP practice in either reception or administration (preferably using SystmOne)...

  • Medical Receptionist/administrator

    2 weeks ago

    Hounslow, United Kingdom BSR Health Full time

    **Medical Receptionist/Administrator** **North Hounslow - afternoon shift only (10am-6:30pm)**: - **Up to £12ph DOE**_ We are looking for an outgoing and hardworking Medical Receptionist/Administrator to join our dynamic team at a large GP practice just outside Hounslow. If you are a people person with a knack for managing different situations with ease...

  • Medical Receptionist/administrator

    3 weeks ago

    Hounslow, United Kingdom BSR Health Full time

    **Medical Receptionist/Administrator** **North Hounslow**: - **Up to £12ph DOE**_ We are looking for an outgoing and hardworking Medical Receptionist/Administrator to join our dynamic team at a large GP practice just outside Hounslow. If you are a people person with a knack for managing different situations with ease and can juggle multiple tasks while...

  • Medical Receptionist/administrator

    2 weeks ago

    Hounslow, Greater London, United Kingdom BSR Health Full time

    Medical Receptionist/AdministratorNorth Hounslow - afternoon shift only (10am-6:30pm):Up to £12ph DOE_We are looking for an outgoing and hardworking Medical Receptionist/Administrator to join our dynamic team at a large GP practice just outside Hounslow.If you are a people person with a knack for managing different situations with ease and can juggle...

  • Medical Receptionist

    4 weeks ago

    Hounslow, United Kingdom BSR Health Recruitment Full time

    Medical Receptionist/AdministratorHounslow up to £12phAre you an experienced Call Centre professional who thrives on solving problems for customers?Do you enjoy using your quick thinking and common sense to provide top-notch service to patients in need?Look no further! Our client is a established GP practice in Hounslow and they seeking a motivated...

  • Gp Receptionist/administrator

    2 weeks ago

    Hounslow, Greater London, United Kingdom Willow Practice Full time

    RESPONSIBILITIES: The following are the core responsibilities of the receptionist. Act on and maintain the appointment system via F2F, telephone and erequests, and help to rearrange appointments due to the urgent cancellation; Answer incoming phone calls, transfer calls or deal with the callers request in an appropriate and polite manner; Signpost patients...

  • Domiciliary Care Assistant

    4 weeks ago

    Hounslow, United Kingdom Medical24 Full time

    We are currently looking for Community HCA staff in and around Hounslow and Richmond. Mileage will be covered at 61p a mile whilst you are travelling between services. **Requirements**: Car Driver is a must Experience in the following but not essential to have experience in all: Home visiting Hand hygiene Systmone record keeping Eye care Peg...

  • Operational Support

    4 weeks ago

    Hounslow, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

    An opportunity for an enthusiastic and highly motivated individual to join the MSK Admin Team to support the delivery of MSK Physio Service as Call Operator/back office work with Reception duties across MSK Service Sites. Applicants to demonstrate evidence of their organisational skills, be a committed team player and the ability to prioritize their own...

  • Facilities Coordinator

    3 weeks ago

    Hounslow, United Kingdom Huntress Full time

    **Facilities Coordinator £27,000 - £30,000** **Based in Chiswick Business Park, West London** Are you an experienced facilities coordinator looking for a role within a global company? A world leading medical and security risk service company is looking to recruit an experienced Facilities Coordinator to work at their impressive offices in Chiswick...

  • Apprenticeship / Admin (Permanent)

    2 weeks ago

    Hounslow, Greater London, United Kingdom Bouygues UK Full time

    Bouygues UK Apprenticeship Opportunity as Site Administrator About Bouygues UK:Join Bouygues UK in an exciting opportunity to participate in an Apprenticeship scheme as a Site Administrator. You will gain valuable experience with our Construction Site teams, while also engaging in Social Value work to collaborate closely with the local community as the...

  • Student Services Administrator and Receptionist

    3 weeks ago

    Hounslow, United Kingdom St Mark's Catholic School Full time

    The purpose of the post is to provide flexible, adaptive administrative support in student services, reception and the school office. **Key Responsibilities** **1. **Student Services - Main Tasks** - **Schoolcomms**_ - Administration of +pay (trips/shop items/dinner money). - Talking parents through technical problems with accessing parent mail / paying...

  • Apprentice - Site Administrator/Social Value

    4 weeks ago

    Hounslow, United Kingdom Bouygues UK Full time

    Bouygues UK are offering a great opportunity to join an Apprenticeship scheme as a Site Administrator, gaining experience with one of our Construction Site teams. You will also be involved in Social Value work, giving you the opportunity to work closely with the local community whilst the building progresses. Starting in June, College day release will start...