Process Assistant

1 week ago

Hampshire, United Kingdom Eden Brown Synergy Full time

I am working with a Public Sector Organisation based in Southampton who are looking for a Process Assistant for 3 Months Initially.

The role is full time, to start ASAP and paying £11.67 PAYE per hour plus Holiday pay.

Job Purpose


To be the first point of contact for all clients and their employees, providing a service that assists with timely and accurate payments.

To carry out all tasks within SLA time scales, following procedures, ensuring audit trails are maintained and spot checked for compliance.

Delivering excellent customer service and the required results to support KPI's by maintaining the key responsibilities. Dealing with highly sensitive and confidential personal information. The Employment Services Desk Operative reports to the Employment Services Desk Team Leader.

As the initial point of contact for all clients and a support service for the Payroll, Pensions and Recruitment Teams, the Employment Services Desk has to be knowledgeable and flexible in their approach.

Duties and responsibilities

  • To resolve as many, if not all, queries as possible during the initial contact
  • To be proactive to customer needs and actively participate in customer service improvement
  • Achieving standards set within the SLA for KPI needs on behalf of all trusts
  • To provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
  • Follow the guidelines laid out under the Data Protection Act
  • Be proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolution
  • Maintain a basic awareness of statutory regulations in respect of National and Local deductions from pay such as PAYE and NI.
  • To construct suitable responses to queries from staff, HMRC and other outside organizations verbal and written.
  • Flexibly process multiple enquiries on multi customer payrolls.
  • Adherence to NHS SBS internal policies
  • Compliance to Departmental Internal Controls and the financial framework determined by the Client.
Knowledge and Skills

  • Good standard of Education in English and Mathematics, preferably with GCSE level A-C, or NVQ 2 qualification in Payroll or Suitable experience in an office/payroll/finance environment
  • The ability to work in a team
  • Excellent Customer Service Skills
  • Numerate and methodical
  • Good pc skills, using Microsoft word, Excel and the ability to input from basic data source and produce basic spreadsheets
  • The ability to multitask
  • The ability to prioritize
  • Basic understanding of Time Management.
  • Understanding of performance targets
  • Previous experience of working in an Customer service environment
  • Previous Call Centre experience or working in a fast paced work environment
Person Specification


This role would be suitable for a customer focused individual who copes well with a fluctuation of workload in line with standard peaks and troughs of the contact centre environment.

They will be keen to develop their own knowledge and deliver a fantastic service to those who contact us, and instil a positive approach to challenges with the aim of seeking solutions or guidance where appropriate.

They will have pride in being a high achiever and happy to offer support to colleagues. They will be efficient in the way they work to ensure local targets are met.

They will maintain a flexible and adaptable approach to work and be able to support a changing shift pattern in line with work volumes and department needs.

Thank you

Yanis Patel (Eden Brown Synergy)

Eden Brown Synergy is an equal opportunities employer.

  • Process Assistant

    7 days ago

    Hampshire, United Kingdom Eden Brown Synergy Full time

    I am working with a Public Sector Organisation based in Southampton who are looking for a Process Assistant for 3 Months Initially. The role is full time, to start ASAP and paying £11.67 PAYE per hour plus Holiday pay. Job Purpose To be the first point of contact for all clients and their employees, providing a service that assists with timely and...

  • Process Technologist

    2 weeks ago

    Hampshire, United Kingdom b3 jobs Ltd Full time

    This is a fantastic opportunity to work for a traditional, family business which is extremely proud of its products. Supplied into high-quality outlets and retailers, the company has a clear vision to make and sell the best tasting and highest quality products. **About the Process Technologist job**: The purpose of your role will be to undertake tasks...

  • Process Development Engineer

    1 week ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis.The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by a project manager...

  • Process Development Engineer

    3 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis. The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by a project...

  • Process Development Engineer

    3 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis. The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by a project...

  • Process Development Engineer

    3 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis.The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by a project manager...

  • Process Development Engineer

    3 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis.The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by a project manager...

  • Process Development Engineer

    3 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis. The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by a project manager...

  • Process Development Engineer

    3 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis.The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by a project manager...

  • Process Development Engineer

    2 weeks ago

    Hampshire, United Kingdom STR Group Full time

    Job Description A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis. The primary function of this role will involve, taking a role in the process element of the development of new products, equipment, processes and materials. The job holder will work on one or more projects managed by...

  • Process Development Engineer

    3 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a Process Development Engineer to join its team, in Hampshire, on a permanent basis.All potential applicants are encouraged to scroll through and read the complete job description before applying.The primary function of this role will involve, taking a role in the process element of the development of new products,...

  • Process Development Engineer

    1 week ago

    hampshire, United Kingdom STR Group Full time

    Job DescriptionA world leading manufacturer is seeking a R&D Engineer to join its team, in Hampshire, on a permanent basis.The primary function of this role will involve, taking a role in the process element of the development of new products and materials. The job holder will work on one or more projects managed by a project manager and will at times be...

  • Process Engineer

    1 month ago

    East Hampshire, Hampshire, United Kingdom Syntech Recruitment Ltd Full time €45,000 - €50,000

    Process Engineer Location: Liphook, Hampshire Salary : £45k- £50k Benefits: 22 days holiday, company benefits Job Description Syntech Recruitment are currently working with a long standing client who are recruiting for an Process Engineer to join the company. You will be assisting the Technical Manager in the delivery of a smooth efficient production in...

  • Process Engineer

    3 weeks ago

    East Hampshire, Hampshire, United Kingdom Syntech Recruitment Ltd Full time €45,000 - €50,000

    Process Engineer Location: Liphook, Hampshire Salary : £45k- £50k Benefits: 22 days holiday, company benefits Job Description Syntech Recruitment are currently working with a long standing client who are recruiting for an Process Engineer to join the company. You will be assisting the Technical Manager in the delivery of a smooth efficient production in...

  • Process Engineer

    3 weeks ago

    East Hampshire, Hampshire, United Kingdom Syntech Recruitment Ltd Full time €45,000 - €50,000

    Process Engineer Location: Liphook, Hampshire Salary : £45k- £50k Benefits: 22 days holiday, company benefits Job Description Syntech Recruitment are currently working with a long standing client who are recruiting for an Process Engineer to join the company. You will be assisting the Technical Manager in the delivery of a smooth efficient production in...

  • Process Engineer

    1 month ago

    East Hampshire, Hampshire, United Kingdom Syntech Recruitment Ltd Full time €45,000 - €50,000

    Process Engineer Location: Liphook, Hampshire Salary : £45k- £50k Benefits: 22 days holiday, company benefits Job Description Syntech Recruitment are currently working with a long standing client who are recruiting for an Process Engineer to join the company. You will be assisting the Technical Manager in the delivery of a smooth efficient production in...

  • Process Development Engineer

    1 month ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a R&D Engineer to join its team, in Hampshire, on a permanent basis. The primary function of this role will involve, taking a role in the process element of the development of new products and materials. The job holder will work on one or more projects managed by a project manager and will at times be responsible for...

  • Process Development Engineer

    4 weeks ago

    Hampshire, United Kingdom STR Group Full time

    A world leading manufacturer is seeking a R&D Engineer to join its team, in Hampshire, on a permanent basis.Find out if this opportunity is a good fit by reading all of the information that follows below.The primary function of this role will involve, taking a role in the process element of the development of new products and materials. The job holder will...

  • Process Operator

    1 month ago

    East Hampshire, Hampshire, United Kingdom Workshop Recruitment Full time

    Our client is looking to recruit Process Operators to join their Manufacturing team at their site in Bordon, 1 on a day shift and 1 on Night Shift. Day Shift - 42.5 hours (Mon-Thurs – 07:30 to 17:30 and Fri – 07:30 to 12:15) Night Shift – 46 hours (Mon – Thurs 6pm – 6am) 3 Months training on Day Shift The purpose of this role is to assist the...

  • Process Operator

    3 weeks ago

    East Hampshire, Hampshire, United Kingdom Workshop Recruitment Full time

    Our client is looking to recruit Process Operators to join their Manufacturing team at their site in Bordon, 1 on a day shift and 1 on Night Shift. Day Shift - 42.5 hours (Mon-Thurs – 07:30 to 17:30 and Fri – 07:30 to 12:15) Night Shift – 46 hours (Mon – Thurs 6pm – 6am) 3 Months training on Day Shift The purpose of this role is to assist the...