People Services Advisor

2 weeks ago

Bolton, Bolton, United Kingdom Axa Full time

Description:

Our core ambition and purpose is to provide exceptional levels of service to all our customers. You'll even have the opportunity to work closely with other areas of HR. You'll have strong communication skills, with the ability to build great relationships based on Integrity and trust.

We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.


Our People Services team supports all parts of the employee lifecycle so your days will be varied from answering a wide range of HR queries either on the phone or through our case management system on payroll queries, employee relations, reward, performance.

At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and our Bolton office in a way that works best for them, their team and our customers.


Working Hours:
Full time, 35 hours per week, Monday to Friday.

Training:


You'll receive a comprehensive onsite induction and full training, to set you up for success in your new role with lots of support along the way.

We provide a Career Development Framework that is reviewed every 12 months with your manager, giving you clear career progression.

You'll receive full training and support that you need to make a difference, no matter the stage of your career including CIPD apprenticeship opportunities.


What you'll be doing:

  • Triage our customers to the right HR solution that supports them.
  • Giving advice over the phone, managing cases through our case management system in ASK HR, changing details in our HR System Peoplesoft.
  • Manage a portfolio of HR cases and maintain the quality of the data in MY HR and ASK HR.
  • Providing excellent customer service, working collaborating and driving continuous improvement.

Qualifications:

  • Experience of working in an HR Shared Services team is essential.
  • Working knowledge of employment law would be desirable.
  • Understands and demonstrates importance of Data Protection and its associated risks, able to demonstrate risk awareness and impacts of risk.
  • Computer literate with experience of MS Office, Case Management and HR systems.
  • Stakeholder Management experience and excellent communication skills.
  • Confident in answering calls and responding to customers.
  • Attention to detail, quality, pace and precision.


As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.


What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of up to £25,000
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid #Insurance1

About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.


Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK.

Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life's uncertainties.

Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

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