People Services Advisor

2 weeks ago

Bolton, Bolton, United Kingdom AXA UK Full time

About the role:

This is an exciting time to join us as we transition to a new HR system.

Reporting to the Business Support Manager you will be responsible for triaging our colleagues to the right solution; that might be providing advice over the phone, managing cases through our case management system, changing details in our HR System, or even working on business change projects.

This is a rewarding and varied role, our tasks will range from Reward, Payroll queries, Redundancy, TUPE, HR Policies, Learning and performance So if you have previous experience of working in an HR Shared Services team together with a sound awareness of HR policies then this could be the role for you


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

You'll work at least 40% of your week away from home, at our office in Bolton.

We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Working Hours:
Full time, 35 hours per week Monday to Friday.

Induction & Training:

You'll receive a comprehensive onsite induction and full training to set you up for success in your new role with lots of support along the way.


What you'll be doing:

  • Providing advice and help to our colleagues who call the People Services Team
  • Managing a portfolio of cases that come through via our case management system
  • Taking ownership and prioritising tasks especially during peak periods
  • Ensuring data is correct and maintained in HR systems
  • Storing employee documentation in our portal
  • Working to SLAs and ensuring KPIs are achieved
  • Providing HR support and advice to colleagues and line managers for:
  • Reward
  • Payroll queries
  • Redundancy / TUPE
  • HR Policies
  • Employee documentation maintenance
  • Internal hires
  • HR System
  • Case Management System
  • Learning
  • Performance including appraisal and talent reviews

About you:

What we're looking for:

  • Experience of working in an HR Shared Services team is essential together with a sound awareness of HR policies.
  • Understands and demonstrates importance of Data Protection and its associated risks.
  • Computer literate with experience of MS Office and HR systems.
  • Stakeholder Management experience.
  • Confident in answering calls and responding to customers.
  • Attention to detail, quality, pace and precision.
  • CIPD qualification would be advantageous.
  • Working knowledge of employment law and the use of case management systems would be desirable.


As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.


What we offer:


At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of up to £25,000 dependent on experience
  • Discretionary company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
  • AXA employee discounts
  • Gym benefits

About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.


AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us.

Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.

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