Customer Ambassador CO1/2

2 weeks ago


Woking, Surrey, United Kingdom FirstGroup Full time
About the job :

As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.

Often the first port of call for our customers, whether that be for information, or to buy a ticket, your job is to make sure the customer has everything they need to travel confidently by train.

Your main responsibilities will be:

You will be approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance. Proactively assist customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine. This role will involve using several types of technology as well as performing routine maintenance to ticket vending machines. As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport. You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day. To help you deliver great customer service we will give you the tools for the job. These will range from the smart technology you will need to offer the best possible up to the minute information about our services to the outstanding training programme that will give you the knowledge to provide customers with the correct ticket for their journey.

As a minimum, you will need to be:

Organised, proactive and able to efficiently prioritise tasks. Able to cope with repetitive tasks under pressure. A great communicator that enjoys working with people. Confident and happy to approach and talk to new people. Passionate about doing the right thing – nothing is too much trouble.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern:

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week over 5 days, including early, late and weekend shifts.

Monday to Friday shift times: Early shifts: 06:20 - 13:44 / Late shifts: 12:36 - 20:00

Saturday shift times: Early shift: 07:20 - 14:44 / Late shift: 12:36 - 20:00

Sunday shift time: 09:00 - 19:00 once every 3 weeks.

Sunday and Bank Holiday working required

The Reward:

Training: £24,440 plus £999 regional allowance per annum.
Fully trained: £26,102 plus £999 regional allowance per annum.

There may on occasions be the opportunity to work on rest days or to do overtime. This may give the possibility of your overall pay being approximately £32,000 per annum plus regional allowance.

As well as a competitive salary, we offer a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee Free leisure travel for spouse/partner and dependants (criteria dependant) 75% discount on many other train operating companies Full training and support with development Large range of exclusive retail offers Excellent pension scheme

  • Woking, Surrey, United Kingdom FirstGroup Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...


  • Woking, Surrey, United Kingdom FirstGroup Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Customer Service Host

    2 weeks ago


    Woking, Surrey, United Kingdom Ambassador Theatre Group Full time

    Role:Box Office Sales- Salary:£10.67 per hour- Type:Casual- Interview Process:1 Interview:TBC between 21st-25th August- Closing Date: at 23:59- Location:New Victoria Theatre, Rhoda McGaw Theatre & Woking Cinemas, Peacocks CentreWokingSurreyGU21 6GQCustomer Service Host - TicketingAre you great with customers, but looking for something a little bit...

  • Customer Service Host

    2 weeks ago


    Woking, Surrey, United Kingdom Ambassador Theatre Group Full time

    Are you great with customers, but looking for something a little bit different? We're looking for people with great customer service skills to join our ticketing and sales team.Whether it's a special birthday, or a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from...

  • Projectionist

    2 weeks ago


    Woking, Surrey, United Kingdom Ambassador Theatre Group Full time

    ProjectionistNothing beats the energy and excitement of a great live experience That's why our mission is to bring the very best in live entertainment to the largest possible number of people.The Ambassador Theatre Group is a world leader in live entertainment; we operate venues, run major ticketing platforms and produce award-winning shows. We strive to be...


  • Woking, Surrey, United Kingdom My Learning Skills Full time

    Customer Service Practitioner Level 2:Customer Service Practitoner Level 218 monthsOverview:Jointing Tech:UNIT 19, WOKING BUSINESS PARK, GU21 5JY£299.60Per Week40 HoursPer WeekRole and Responsibilities:Customer Service Reaching out to our prospects to build a working relationship and establish good rapport. Resolving customer issues and collecting customer...

  • Rail Operator 2

    2 weeks ago


    Woking, Surrey, United Kingdom FirstGroup Full time

    About the job : As a Rail Operator at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up to date travel information for our customers and assist them in reaching their destinations safely and on time. Your main...

  • Rail Operator 2

    2 weeks ago


    Woking, Surrey, United Kingdom FirstGroup Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Rail Operator 2

    4 weeks ago


    Woking, Surrey, United Kingdom FirstGroup Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Pharmacy Dispenser

    2 weeks ago


    Woking, Surrey, United Kingdom Rowlands Pharmacy Full time

    Are you a passionate and dedicated pharmacy professional looking to join a dynamic and forward-thinking team? Look no furtherOur pharmacy is seeking a highly skilled and motivated individual to join us as a Healthcare Partner. In this role, you will have the opportunity to make a real difference in the lives of our patients while advancing your career and...

  • Customer Service Rep

    2 weeks ago


    Woking, Surrey, United Kingdom Incora Full time

    **Description**:Stellenbezeichnung: Sales Representative (m/w/d)Branche: Luft und RaumfahrtStandort: BremenZusammenfassung der Position:Als Sales Representative (m/w/d) sind Sie für die Erstellung von Angeboten, die Bindung von Kunden, Verhandlungen und die Zusammenarbeit mit Ihrem Verkaufsteam verantwortlich. Sie verfügen über ein hohes Maß an...

  • Health Care Assistant

    2 weeks ago


    Woking, Surrey, United Kingdom CARE Fertility Full time

    This is a really varied and wide-ranging role - it has everything from supporting nurses, midwives and the wider clinic teams in the coordination of treatments to patients while making sure they can have the best possible experience they can receive.You'll talk to patients and support them throughout their treatment journey, provide them with information,...

  • Administrator

    2 weeks ago


    Woking, Surrey, United Kingdom CARE Fertility Full time

    About youPrevious experience in both customer service and administration is highly desirable as you should have a strong understanding of delivering excellence to and for people, (both written and verbal), with accuracy and in a timely fashion. We are looking for great team players with a desire for continuous personal and professional development who are...


  • Woking, Surrey, United Kingdom Asahi UK Ltd Full time

    Company description:Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands.Job description:We're recruiting for an exciting E-Commerce & Digital Shopper Marketing Controller opportunity within our Trade Marketing...

  • Barista

    2 weeks ago


    Woking, Surrey, United Kingdom Wizard Recruitment Ltd Full time

    We are currently recruiting for a Barista in Woking starting ASAP.**Shift Pattern: Monday Friday, **Payrate: £10.50 per hourThis is a temp to perm position working the first 12 weeks with ourselves before being converted to a permanent role with the client. Making coffees and other beverages Till operation/ general customer service General housekeeping and...


  • Woking, Surrey, United Kingdom First Military Recruitment Full time

    JA112- Technical Support EngineerLocation - Southwest London (Guildford/Woking)Salary - Up to £30K DOE + Overtime Mon - Sat x 1.5 Sunday x 2**Hours - Monday - Friday 36.5 hoursHolidays - 25 days + public holidays**Overview:We are recruiting currently for a Field Service Engineer for our clients Technical Customer Services Business. The successful Field...

  • General Manager, IDBS

    4 weeks ago


    Woking, Surrey, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain. Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...


  • Woking, Surrey, United Kingdom Squires Garden Centres Full time

    Squire's is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.We want our staff to enjoy working with us in a...

  • Window Installer

    2 weeks ago


    Woking, Surrey, United Kingdom Cedar Views Full time

    Cedar Views based in Chobham Surrey is currently recruiting for a Window Installer to expand our existing team. We are a small family run company who install high end products within a 50 mile radius of our showroom in Chobham., - Monday to FridayEssential requirements: Minimum 2 yrs relevant experience in fitting UPVC and aluminium doors and windows to a...

  • HGV Driver Woking

    4 weeks ago


    Woking, Surrey, United Kingdom Jewson Full time

    HGV CLASS 2 DRIVER *HIAB TRAINING PROVIDED*- JEWSON WOKING Are you looking to enhance your career with the European leader in supply and distribution of building materials? Jewson, alongside its sister brands form the STARK Group and we are looking for enthusiastic and committed drivers to join our team. What's in it for you? Social working hours...