Head of Customer Experience

2 weeks ago

Tring, Hertfordshire, United Kingdom Huel Full time
Hey We're Huel and we're pleased to meet you We're going to start by talking about our exciting new Head of Customer Experience position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page

The role:


Huel has achieved phenomenal growth since launching in 2015 and from the beginning we have prided ourselves on providing a gold standard experience for our customers.

So, we are now looking for a
Head of Customer Experience to lead our customer experience team to new heights


As Head of Customer Experience, you will be responsible for ensuring our customers have the best possible support when interacting with Huel.

'Make Customers Happy' is one of our core values and customer obsession is part of our brand DNA.

Here's an insight in to your day to day:

  • Leading a global team of customer experience representatives
  • Maintaining goldstandard customer satisfaction levels
  • Working crossfunctionally to identify and solve customer pain points
  • Shaping, developing and driving the customer experience strategy
  • Leading and developing a highperforming, highly engaged team
Not yet convinced it's the role for you? Well, then you can click
HERE to read a more detailed job description and learn about the team

What we're looking for in you:

The Head of Customer Experience role is best suited to someone with proven experience in a customer experience management role with a
global focus and a track record of hiring, managing and developing a high-performing team Your leadership and stakeholder management skills will be on point, being Huel's CX Wizard, you will be a data-driven and analytical expert, with proficiency in customer experience software and tools.

We are really looking for someone with a passion for customer experience, a drive for customer experience strategy and someone who can maintain a global CX culture.


What do we offer in return?:
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits that are tastier than our Salted Caramel Black Edition (and trust us, that's saying something)

4 and a half day working week - We finish at 1 pm on a Friday

30 days annual leave PLUS bank holidays

Flexible working - including up to 2 days per week at home

Free Huel to keep you going

2 weeks a year to work remotely from anywhere One week in the Summer and one week at Christmas

Dog friendly. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's

Paid Volunteering Days

Free on-site gym with free classes, and we will give you your own nutrition plan

Free 1-on-1 therapy provided by
Self-Space.**Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary

Electric Car Scheme with onsite charging

Cycle to Work Scheme

Enhanced Family Leave

Workplace Nursery Scheme

Huel Academy

Quarterly events to celebrate success - Have you heard about Huelchella?

So what next?:

We are Hueligans:

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams.

We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love.

Read more about our culture here.

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