Business Readiness Coordinator

1 week ago


Swindon, Swindon, United Kingdom Pertemps Network Group Full time

Job Description:

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

About the role

Thames Water are looking to recruit both a permanent and a temporary month)

Business Readiness Coordinator to join our busy Business Readiness team in Swindon.

Within this role you will be working within the Business Readiness function, this team is accountable for ensure all transformation activities are launched successfully into the business from planning, training, and preparing our frontline teams to adopt the changes to make the customer experience exceptional.

Primarily you will support the delivery of transformational change across Retail in the most efficient and effective way to deliver brilliant engagement to our customers.

You will ensure there is sufficient capacity to enable the change agreed, to drive benefit for Thames Water customers in landing change effectively.

In addition, you will ensure the business and customer impacts of incidents are understood, and ultimately support in preventing incidents occurring.


What you'll be doing:

  • Communicating with and influencing teams around best practice implementation of change within the business area
  • Impact assess change with a customer and business lens
  • Make recommendations for approval of, implementation of and exit of change into the business area
  • Execution of Business Readiness stage /gate governance model including creation and maintenance of Business readiness plans
  • Deliver performance reporting and RAID management
  • Manage the lessons learned planning and facilitation with business and I.

T- Exit to BAU Planning
What we're looking for:


Good stakeholder management, the ability to influence and challenge and experience of working with operational teams.
Essential change management experience- Good understanding of the end-to-end Thames Water business and understanding of Customer Services operations and strategy
Previous experience with RAID management- A good team player
What's in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including the provision of a small company van for business purposes, our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.



  • Swindon, Swindon, United Kingdom Thames Water Utilites Full time

    Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business...

  • Sales Coordinator

    1 week ago


    Swindon, Swindon, United Kingdom Meridian Business Support Full time

    We are currently recruiting for a Sales Coordinator to work Days Monday-Friday working for a leading distributor of worktop surfaces at their distribution hub based in Swindon. Benefits to include a generous bonus schemeThe Sales Coordinator position is a permanent role working Monday - Friday (40 hrs per week) 8am-5pm on a salary of £22,000 per annum...


  • Swindon, Swindon, United Kingdom RSK Group Full time

    WRc, part of RSK Group, is seeking a Business Coordinator on a full-time permanent basis in Swindon. Currently, we are operating a hybrid working arrangement with a minimum of 1 day in the office and a maximum of 4 days remote working.Throughout WRc's history, we have successfully delivered training courses through WRc Academy and the brand is continuing to...

  • Sales Coordinator

    1 week ago


    Swindon, Swindon, United Kingdom Niche Recruitment Ltd Full time

    Job DescriptionCalling all Sales Coordinators! Ready to take on a key role in a rapidly growing company in Wiltshire? Our client is looking for a proactive professional to oversee customer orders from start to finish, delivering top-notch service and smooth coordination. This full-time position is based at the company's Head Office and offers a unique chance...

  • Sales Coordinator

    1 week ago


    Swindon, Swindon, United Kingdom Niche Recruitment Ltd Full time

    Are you a dynamic and experienced Sales Coordinator ready to make a significant impact in a fast-growing company? Our Wiltshire-based client is seeking a dedicated professional to manage customer orders from initial enquiry to confirmed order, ensuring seamless coordination and exceptional service.If your skills, experience, and qualifications match those in...


  • Swindon, Swindon, United Kingdom Purely Recruitment Solutions Full time

    Business Operations Coordinator Outskirts of Swindon Full-time Permanent Salary Negotiable dependant on experience Our client is keen to recruit a Business Operations Coordinator to join their growing business on the outskirts of SwindonKey responsibilities: Customer Service; answering calls and handling customer and staff queries. Administration; helping...


  • Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Ensure full cover requirements of the Administration support function are met including allocation of tasks and staff. Provide effective performance management, personal and team development for the Administration Support team in liaison with business objectives and supervision including 1:1s and appraisals. Ensuring all mandatory training is completed in a...

  • Sales Coordinator

    1 week ago


    Swindon, Swindon, United Kingdom Niche Recruitment Ltd Full time

    Are you a dynamic and experienced Sales Coordinator ready to make a significant impact in a fast-growing company? Our Wiltshire-based client is seeking a dedicated professional to manage customer orders from initial enquiry to confirmed order, ensuring seamless coordination and exceptional service. A varied and newly created role, this is a full-time...


  • Swindon, Swindon, United Kingdom Ministry of Defence Full time

    Details:Reference number:Salary:- £27,080Job grade: Executive OfficerContract type: PermanentBusiness area: MOD Strategic Command This position is in the Defence Awarding Organisation, based at the Defence Academy United Kingdom, in Shrivenham, OxfordshireType of role:Administration / Corporate SupportWorking pattern: Flexible working, Fulltime, Job share,...


  • Swindon, Swindon, United Kingdom On Target Recruitment Ltd Full time

    Type:Permanent Business Manager at The Company:Leading manufacturer of breast implants, tissue expanders, and testicular implants with over 30 years of establishment. The company is highly profitable.Job Description:Selling a leading range of breast implants, mesh, and lipo filling products to NHS and private clinicsDealing with plastic surgeons,...


  • Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full time

    About the team:The new Business Planning & Reporting team sits within GWR's Business Assurance and Strategy directorate and is responsible for the development, negotiation, mobilisation and in-life monitoring and reporting of GWR's Annual Business Plan. The team also coordinates our Performance Based Fee (PBF) reporting to the Department for Transport,...


  • Swindon, Swindon, United Kingdom Niche Recruitment Ltd Full time

    Are you a dynamic and experienced Sales Coordinator ready to make a significant impact in a fast-growing company? Our Wiltshire-based client is seeking a dedicated professional to manage customer orders from initial enquiry to confirmed order, ensuring seamless coordination and exceptional service.A varied and newly created role, this is a full-time...


  • Swindon, Swindon, United Kingdom Recruitment Hound Ltd Full time

    Franchise Business Manager - Quick Service RestaurantRole can be remote with a visit to the Bristol office monthly.Our client has a chain of franchised QSRs based currently across the South of the UK and due to business development are looking to bring in an experience Manager who has proven experience of overseeing a chain of restaurant or QSR outlets.The...

  • Support Coordinator

    1 week ago


    Swindon, Swindon, United Kingdom Home Group Full time

    Job Description - Support Coordinator Job Description Description Swindon. Temporary 9 month Fixed term Maternity Cover. 22.5 Hrs per week. Pay £12.61 per hour (£24,664 per annum) [pro rata] and great benefits including Health Cash Plan Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a...

  • Sales Coordinator

    1 week ago


    Swindon, Swindon, United Kingdom Focus Resourcing Full time

    Sales CoordinatorJoin a successful, expanding company as Sales Coordinator to work at the Head Office in Swindon.As Sales Coordinator your main priority will be to maximise sales opportunities by generating quality prospect appointments for the company Business Development Managers.Main Responsibilities Gathering comprehensive information relating to the...


  • Swindon, Swindon, United Kingdom Fish Brothers (Swindon) Ltd Full time

    Are you ready to join the largest car company in the world?Since Toyota's foundation, Toyota have acted in accordance with their Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.Toyota will lead the future mobility society,...


  • Swindon, Swindon, United Kingdom Fish Brothers (Swindon) Ltd Full time

    Are you ready to join the largest car company in the world?Since Toyota's foundation, Toyota have acted in accordance with their Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.Toyota will lead the future mobility society,...


  • Swindon, Swindon, United Kingdom UK Research and Innovation Full time

    Details:Reference number:Salary:- £43,116 A Civil Service Pension with an average employer contribution of 27%Job grade:Senior Executive OfficerEContract type: PermanentBusiness area: UKRI Business ImprovementType of role:Business Management and ImprovementWorking pattern: FulltimeNumber of jobs available: 1ContentsLocationAbout the jobBenefits:Things you...


  • Swindon, Swindon, United Kingdom Taylors Full time

    Lettings Co-Ordinator We're looking for a highly motivated Trainee Lettings Coordinator to complement our fantastic team in Swindon . As our Trainee Lettings Coordinator you will provide property management and tenancy administration support services to branches, landlords and tenants. What's in it for you as our Trainee Lettings Coordinator? Support...


  • Swindon, Swindon, United Kingdom Grant Engineering (UK) ltd Full time

    We are looking for a Certification Coordinator to join an established and continuously growing business based in Swindon.Working within a compliant and regulated industry, we are is looking for a Certification Coordinator to support with business growth. Joining an established and busy team, you will be playing a pivotal role, taking ownership and...