Senior Director Analyst

1 week ago


Egham, Surrey, United Kingdom Gartner Full time $150,000 - $190,000

We're seeking a Senior Director Analyst Are you an expert in Customer Contact as a Service (CCaaS) technology? Join our Customer Service and Support Technology research team. Check out the details below:

  • Expertise with CCaaS vendors like Genesys, NICE, Five9, AWS, Cisco, Content Guru, Vonage, 8x8, and/or Talkdesk necessary
  • Create insightful research for Customer Service and Support leaders
  • Provide advice on CCaaS capabilities, applications, and market trends
  • Produce valuable insights to assist executives in making informed decisions
  • Write and publish market trend insights for Gartner clients

Responsibilities:

  • Meet with clients daily through various platforms
  • Support clients in making crucial business and technology decisions
  • Deliver high-quality guidance and advice
  • Stay ahead of CCaaS space trends
  • Collaborate with peers to drive innovation
  • Mentor junior team members

Requirements:

  • Deep knowledge of CCaaS solutions and vendors
  • Experience with major CCaaS providers like Genesys, NICE, Five9, AWS, Cisco, Content Guru, Vonage, 8x8, and/or Talkdesk
  • Strong research and writing skills
  • Ability to work remotely and across different time zones
  • Bachelor's Degree with 8+ years of experience
  • Possess executive presence and credibility
  • Located in specific time zones for client support

If you are passionate about CCaaS technology and enjoy sharing your expertise, this role is for you Grow your career with us. Apply now


Join us at Gartner, where we provide actionable insights to empower organizations. With over 19,500 associates globally supporting clients in 100+ countries. Be part of our diverse and inclusive community recognized as a great place to work. We invest in your well-being and growth. Don't miss out on the benefits including PTO, 401k match, and more. At Gartner, we offer equal opportunities to all applicants. Join us and make a difference



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