Application Support Engineer

1 week ago


Camden Area, Greater London, United Kingdom PCCW GLOBAL Limited Full time

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers.

With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

As an Application Support Engineer in PCCW Global, you will be required to:

Roles and Responsibilities:
nPossess specialist knowledge of operating systems, devices, applications and softwarenProvide technical support of application usage to users within the organizationnMaintaining and updating technical documents and proceduresnHandle procurement process to acquire new software or renew existing subscriptionnLiaise with vendor for system maintenance arrangement

Requirements:
nDegree holder in Information Technology, Computer Science or related disciplinesnExperience in application supportnExperience in customer service and relationship managementnExperience in application vendor managementnAbility to explain system concept to users with limited IT and system knowledgenStrong analytical and problem-solving skillsnSelf-Motivated and a good team playernExperience in Agile/Scrum development methodology is a plusnEffective oral, written and interpersonal communication skills

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