International Student Support Advisor

1 week ago


Cardiff, Cardiff, United Kingdom Cardiff University Full time

Key Duties

  • Provide professional advice and guidance on student visa and immigration processes and procedures to internal and external customers that will have institute wide impacts, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood
  • Take responsibility for resolving issues independently within the Student Visa Support Team where they fall within set role objectives
  • Investigate and analyse specific issues within the student immigration area creating recommendation reports.
  • Ensure that the provision of immigration advice is delivered to the institution's staff, students and prospective students, proactively changing the delivery according to customer requirements using sensitivity and judgement
  • Establish working relationships with key contacts, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required
  • Develop and deliver training and presentations on student immigration related issues
  • Undertake a variety of administrative duties to support the department including accurate case notes, statistical records, evaluation and updating of information
  • Instruct and guide other employees across the University about student immigration related issues.
  • Plan and deliver small scale projects, coordinating and supervising project teams created as directed.

General Duties

  • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
  • Abide by University policies on Health and Safety and Equality and Diversity
  • Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Important notice:

  • Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.

Essential Criteria
Qualifications and Education

  • Degree/NVQ 4 or equivalent Professional membership/experience
Knowledge, Skills and Experience

  • Substantial experience of working within student immigration advice work with at least 2 years' experience of working within an immigration advice capacity.
  • Able to demonstrate professional comprehensive knowledge of student visas and immigration to give advice and guidance to internal and external customers
  • Proven experience in developing new processes and procedures
Customer Service, Communication and Team Working

  • Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people, including the ability to deliver large scale workshops and presentations in person and online.
  • Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered
  • Proven ability to work as part of a team and develop networks in order to contribute to long term developments
Planning, Analysis and Problem solving

  • Evidence of ability to solve complex problems using initiative and creativity; identify and propose both practical and innovative solutions
  • Evidence of ability to undertake and deliver specific projects to deadlines and supervise short term project teams
  • Evidence of attention to detail to produce highquality, accurate work

Desirable Criteria

  • Postgraduate/Professional qualification
  • Experience of working in a Higher Education environment
  • Fluency in Welsh, written and oral
  • Experience of reviewing and developing team communication plans including maintaining website and intranet content
  • A demonstrable commitment to continuous professional development in line with OISC regulations.

Additional Information

  • This is a fixed term post of 2 years duration.

Salary Range Min.

  • 39,347

Salary Range Max.

  • 44,263

Job Category

  • Accountancy & Finance, Admin / Clerical, Education

Grade

  • Grade 6


  • Cardiff, Cardiff, United Kingdom Randstad Student Support Full time £11

    Job Title: Academic Support WorkerCompany: Cardiff Metropolitan UniversityType: Part-time, TemporarySalary: £4 per hourAre you passionate about helping students reach their academic potential while having a role that can easily fit into your current schedule?Randstad Student & Worker Support is seeking dedicated Academic Note Takers and Study Assistants to...

  • Specialist mentor

    1 week ago


    Cardiff, Cardiff, United Kingdom Randstad Student Support Full time

    Are you prepared to leave a lasting imprint on the lives of college students? If you have a passion for mentoring, a proven history of assisting individuals with varying abilities, and seek a rewarding position with excellent perks, your quest ends here Submit your application today and step into the role of the supportive presence students crave.As a...


  • Cardiff, Cardiff, United Kingdom Randstad Student Support Full time

    Academic Support Worker CardiffCardiff Metropolitan UniversityPart time, Temporary Per hour Would you like to help students fulfill their academic potential whilst having a role which will fit around your current commitments?Randstad Student & Worker Support are looking for reliable and committed Academic Note Takers and Study Assistants to work with...


  • Cardiff, Cardiff, United Kingdom Randstad Student Support Full time

    Academic Support Worker CardiffCardiff Metropolitan UniversityPart time, Temporary Per hour Would you like to help students fulfill their academic potential whilst having a role which will fit around your current commitments?Randstad Student & Worker Support are looking for reliable and committed Academic Note Takers and Study Assistants to work with...


  • Cardiff, Cardiff, United Kingdom Cardiff Metropolitan University Full time

    The opportunity Working with the Global Student Advisory Service, you will provide assistance to new international students from the time that they enrol, when they arrive in the UK and throughout the first months of their studies. You will answer queries, direct students to appropriate services, advise on UK and University processes and help students...


  • Cardiff, Cardiff, United Kingdom Randstad Student Support Full time

    Are you passionate about guiding young adults through their educational journey and making a positive impact on their intellectual growth? Do you thrive in the role of an educator, able to effectively engage learners of diverse ages and abilities? We're seeking dedicated individuals like you to join our team as tutors. As a study skills tutor you will be...


  • Cardiff, Cardiff, United Kingdom Randstad Student Support Full time

    Are you passionate about guiding young adults through their educational journey and making a positive impact on their intellectual growth? Do you thrive in the role of an educator, able to effectively engage learners of diverse ages and abilities? We're seeking dedicated individuals like you to join our team as tutors. As a study skills tutor you will be...

  • Manual Notetaking

    1 week ago


    Cardiff, Cardiff, United Kingdom Randstad Student Support Full time

    Are you in pursuit of a part- time opportunity that harmonises effortlessly with your other commitments? Do you have a passion for supporting others in their academic development? We are looking for several note takers to join our team in the London area. We provide support across various universities for students with various disabilities, including hearing...

  • Manual Notetaking

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Randstad Student Support Full time

    Are you in pursuit of a part- time opportunity that harmonises effortlessly with your other commitments? Do you have a passion for supporting others in their academic development? We are looking for several note takers to join our team in the London area. We provide support across various universities for students with various disabilities, including hearing...


  • Cardiff, Cardiff, United Kingdom Cento Full time

    Internal Sales AdvisorCardiffUp to £27,500Our client is seeking a highly motivated and experienced Internal Sales professional to join their team as an Internal Sales Advisor at their Cardiff location. This is a fantastic opportunity to work in a fast-paced and dynamic industry, with a competitive salary of £27,500.Responsibilities: Collaborate with a...


  • Cardiff, Cardiff, United Kingdom Cento Full time

    Internal Sales Advisor Cardiff Up to 27,500 Our client is seeking a highly motivated and experienced Internal Sales professional to join their team as an Internal Sales Advisor at their Cardiff location. This is a fantastic opportunity to work in a fast-paced and dynamic industry, with a competitive salary of 27,500. Responsibilities:Collaborate with a Field...


  • Cardiff, Cardiff, United Kingdom Cardiff University Full time

    Key DutiesInternational Student RecruitmentWorking flexibly as part of a dedicated team, including some unsociable hours, you will:Develop and maintain a comprehensive knowledge of all related Cardiff Universityinformation including study opportunities, entrance requirements and processes, student fees and finances, teaching methods, accommodation and...


  • Cardiff, Cardiff, United Kingdom QA Limited Full time

    Administrator - Student Support Specialist Talent pool Academic - HE - Academic Learning Support Title Administrator - Student Support Specialist Contract type QA HE Ltd FTC Job advert Experienced Administrator for our Higher Education Campus Pontypridd based on campus at the University of South Wales Fulltime Monday to Friday (can be flexible),...


  • Cardiff, Cardiff, United Kingdom Finning International Full time

    Job DescriptionCompany:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:Finning UK is excited to announce an opportunity for a Customer Service Sales Advisor to join our thriving Parts Direct Department. As a key member of our team, you will be instrumental in delivering Finning's commitment to providing a consistently outstanding...


  • Cardiff, Cardiff, United Kingdom Cardiff University Full time

    AdvertStudent Participation & Engagement Officer - Modern LanguagesCardiff University's School of Modern Languages is looking to recruit a Student and Participation Administrator to provide specialist guidance and support to student across the university wide Languages for All programme and to play a central role in the communication and promotion of the...


  • Cardiff, Cardiff, United Kingdom Finning International Inc. Full time

    Company:Finning (UK) LtdWorker Type:PermanentPosition Overview:Finning UK is excited to announce an opportunity for a Customer Service Sales Advisor to join our thriving Parts Direct Department. As a key member of our team, you will be instrumental in delivering Finning's commitment to providing a consistently outstanding level of customer experience...


  • Cardiff, Cardiff, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Technical Support Advisor Position in York to work for a reputable business within the IT SectorNo experience required and would be an exceptional opportunity for someone that is looking to get into the industry and to join a business which offer excellent progression and development.Client...


  • Cardiff, Cardiff, United Kingdom Reed Business Support Full time

    Are you an experienced Administrator looking for a new challenge? Does a career in people management tick the boxes? Do you have strong attention to detail and love being a team player? Then we have the role for you, please keep readingReed Business Support are currently representing a thriving Learning Provider in the Cardiff area who are looking for an...


  • Cardiff, Cardiff, United Kingdom Workwales Full time

    Customer Support Advisor MedicalCardiff£competitive plus bonusIn support of our long term client, a manufacturer who operates in a very niche market supporting both the NHS and the retail sector, We are currently seeking to recruit an individual to be an integral part of the customer support team.If you are someone who has a customer service/ sales...


  • Cardiff, Cardiff, United Kingdom CARDIFF UNIVERSITY Full time

    Vacancy Number: 18821BRCardiff University is seeking a Director of International to realise the University's global ambitions and lead an existing talented and motivated team of international professionals.Our new strategy, 'our future, together', outlines our desire to make a difference globally, to be more visible internationally and to participate in...