![Jardine Motors Group](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Executive
2 weeks ago
Role Overview:
We are looking for a motivated individual to join the top Digital Experience Team at Oldham Audi. Here at Jardine Motors Group, we appreciate proactive and inquisitive individuals who have a real passion for understanding our customers and making a difference in their lives. If you are keen on providing outstanding customer experiences, creating lasting memories, and adding a personalized touch, then we want you on board.
This is your chance to make a difference and transform Digital Motor Retailing with us, whether you bring experience in a fast-paced setting or possess a digital mindset.
Duties & Responsibilities:
- Handle digital sales inquiries through various channels 7 days a week, with flexible working hours
- Interact with customers via their preferred communication method (email, phone, SMS, or social media)
- Convert digital inquiries into appointments, test drives, and sales opportunities for all dealerships
- Maintain accurate customer data and update relevant systems
- Meet departmental KPIs
- Conduct outbound appointment generation activities when needed
- Provide exceptional customer service
- Collaborate effectively with team members in a fast-paced environment
Requirements:
- Demonstrate a commitment to delivering exceptional customer service
- Experience in meeting sales targets and working within tight deadlines
- Motivated to turn every inquiry into a sales opportunity
- Ability to work both independently and as part of a team
- Strong communication skills and relationship-building with stakeholders at all levels
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