Sales Support Administrator

6 days ago

Woodbridge, United Kingdom Cooper Lomaz Recruitment Ltd Full time

Sales Support Administrator

Cooper Lomaz is looking for a Sales Support Administrator located near Melton (NR12) in Suffolk for a dynamic organization offering great opportunities for growth.

In this role, you will assist the sales team with various tasks, including accurately preparing and sending contract documents to meet deadlines and individual customer requirements.

This position involves a diverse range of responsibilities, from scheduling client meetings and generating contracts to ensuring continuous updates for customers during projects, and maintaining open communication.

An exciting aspect of this role is the transition to a new CRM system, Hubspot. You will receive training to become a superuser of the new CRM, playing a pivotal role in supporting others within the business. Therefore, familiarity with CRM systems and eagerness to acquire new skills are crucial.

The selected candidate will manage daily tasks such as maintaining updated customer records in internal databases, proposing process and system enhancements, and collaborating with the Sales Support Manager to implement necessary changes.

On a typical week, you will work proactively with the regional sales team, handling contract documents, processing changes, and addressing inquiries from both internal and external sources.

Collaboration with regional sales team members is essential to ensure prompt and clear customer communication. There may also be occasions where attendance at online or onsite customer meetings is required for note-taking and support.


Key Tasks:
- Handle incoming sales and operator calls efficiently.
- Process new sales leads and follow up with regional sales managers to secure meetings.
- Conduct outbound sales calls to potential customers as directed by managers.
- Prepare and distribute contract documents for new and existing customers.
- Maintain internal customer database and assist in the adoption of new systems.
- Generate purchase orders as needed for various expenses.
- Aid in creating and managing sales and ad-hoc reports.
Key Skills/Experience:
- Strong organizational and supportive skills impacting sales outcomes and processes.
- Experience in delivering exceptional customer service.
- Administrative background in a sales environment.
- Ability to build professional relationships internally and externally.
- Problem-solving skills to address queries and requests efficiently.
- Proficiency in CRM/IT systems.
- Familiarity with Google Mail, Documents, Hubspot, and Autotask is advantageous.

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