Apprentice Administrator

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time
Providing and receiving routine information to inform work colleagues, patients, clients, carers, the public or other external contacts.

In particular, this will involve:
Respond appropriately to requests for information

Act on correspondence - referring to the appropriate person as required

Providing routine information to manager and colleagues

Answering routine queries from patients/clients/carers/colleagues/public or other external contacts

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing

Handling telephone queries including a shared responsibility for reception duties

Assisting patients/clients/relatives during incidental contacts


Our vision is 'To be Outstanding in all we do and how we do it.' Our teams pride themselves on compassion, team work and resilience.

The Trust supports you by offering a flexible shift system including twilight shifts and compressed hours to support working families and our staff parking is free on all our main sites.

As an employee and representative of the Trust, you are required to demonstrate and uphold the Trust's Values

These are:

Proud to CARE:

Compassionate

Caring with compassion, it's about how we listen, what we say, what we do.

Approachable

Friendly, welcoming, sharing ideas and being open

Responsible

Taking personal and collective responsibility, being accountable for our actions

Excellent

Striving for the best, for high-quality safe care and continually improving

The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts

Prioritising work, resolving conflicting diary appointments and schedules


Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems.

Particular systems used in this role are detailed under 'Specialist/Technical requirements'.

It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills.

Understanding of a range of routine work procedures some of which may fall outside of the immediate work area.

In particular this will involve an understanding of and compliance with relevant deadlines and procedures legislation, procedures, schemes such as:

Confidentiality policy

Data protection

Clients at risk protocol

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