Apprentice Administrator
2 weeks ago
In particular, this will involve:
Respond appropriately to requests for information
Act on correspondence - referring to the appropriate person as required
Providing routine information to manager and colleagues
Answering routine queries from patients/clients/carers/colleagues/public or other external contacts
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
Handling telephone queries including a shared responsibility for reception duties
Assisting patients/clients/relatives during incidental contacts
Our vision is 'To be Outstanding in all we do and how we do it.' Our teams pride themselves on compassion, team work and resilience.
The Trust supports you by offering a flexible shift system including twilight shifts and compressed hours to support working families and our staff parking is free on all our main sites.
As an employee and representative of the Trust, you are required to demonstrate and uphold the Trust's ValuesThese are:
Proud to CARE:
Compassionate
Caring with compassion, it's about how we listen, what we say, what we do.
Approachable
Friendly, welcoming, sharing ideas and being open
Responsible
Taking personal and collective responsibility, being accountable for our actions
Excellent
Striving for the best, for high-quality safe care and continually improving
The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts
Prioritising work, resolving conflicting diary appointments and schedules
Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems.
It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills.
Understanding of a range of routine work procedures some of which may fall outside of the immediate work area.In particular this will involve an understanding of and compliance with relevant deadlines and procedures legislation, procedures, schemes such as:
Confidentiality policy
Data protection
Clients at risk protocol
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