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Fleet Business

3 months ago

Basildon, Essex, United Kingdom Percepta International Full time
Fleet Business - Junior New Business Contact/Administrator - Dunton, EssexGB-Essex-Basildon

Description:

Fleet Business - Junior New Business Contact/Administrator - Dunton, Essex

Location:
Dunton, Essex, SS15

Annual Salary:
PS24,395 + Fantastic Company Benefits + Free Onsite Parking

Hours:
Full Time/Permanent hours per week (Monday to Friday am-5.00pm)

Hybrid: 3 days home/2 days office (Tuesday and Thursday)

At Percepta, we bring first-class service across each market we support.

As job title and location, Essex, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.


What You'll Be Doing:


This is a target driven position which requires you to be a team player and have the initiative to work on your own.

High energy and the ability to work under pressure is a must, you will be a strong communicator, show resilience and have passion for sales in a fast-moving business area.


To provide appointments for Business Managers (BMs), you will be able to research data and use the internet to seek out fleet opportunities by industry and sector, where you will support the growth of new business and be proactive in developing our client's Database.

Following up on "cold" and "warm" leads creating appointments for Customer introductions and generating new sales opportunities for the BDMs in the field.


You will assist in supporting customer service to our client's Corporate Sales team, Business Managers (BMs), Key Account Managers (KAMs) and their associated fleet customers undertaking a variety of support tasks and assisting in Customer retention, which will contribute to the overall delivery of the client's objectives.


During a Typical Day, You'll:

  • Operate as the first point of contact for assigned customers.
  • Support the team finding new business opportunities by researching for clients via Internet search engines.
  • Ensure maximum information is obtained on assigned calls to primary contacts.
  • Build a good rapport with your potential prospects.
  • Manage contacts effectively to optimise your lead generation and sales opportunities and manage these leads through the lifecycle process.
  • Maintain a list for all potential leads and follow up on an agreed basis.
  • Attend all team meetings.
  • Attend internal & External meetings where applicable.
  • Achieve identified KPIs set by your Line Manager.
  • Assist in providing officebased sales support and customer service for Corporate Sales Team, undertaking a variety of support tasks which contributes to the overall delivery of the Client's objectives.
  • Ensure the Team Manager is aware of any issues that could affect performance or have an impact on business objectives/targets.
  • Proactively identify and help implement any improvements to process or procedures.
  • Work closely with your team to resolve any ongoing queries.
  • Be aware of and adhere to ISO processes and procedures.
  • Ensure you are always GDPR compliant.

What You Bring to the Role:

  • Entry level experience in telesales is preferred but not necessary.
  • Some administration experience would be an advantage.
  • Secondary qualifications or similar. GSCE, O Levels or N/SVQs Level 1 or
  • Proficient In all Microsoft packages particularly Excel.
  • Drive and enthusiasm for achieving targets.
  • Strong communication skills and a professional manner.
  • Able to multitask and manage the expectations.
  • Excellent organisation & Time management skills.
  • Ability to be flexible.
  • Able to demonstrate good selfmotivation, strong sense of initiative and ability to work under pressure.
  • A dependable team player.
  • Ability to work autonomously in a fastpaced environment.
  • A good attention to detail.
  • Enthusiastic and dedicated to supporting Percepta and the client.
  • Ability to listen and learn from others in every department you interact with.
  • Occasional travel within the UK.

What You Can Expect:

  • 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
  • Life Assurance 4 x annual salary.
  • Contributory pension scheme.
  • Private Medical Insurance.
  • Comprehensive travel insurance for you and family in line with Scheme rules.
  • Discounted dental scheme.
  • Discounts on brand new vehicles.
  • Employee Assistance Program (EAP).

About Percepta


Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.

As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one.

Teamwork:

- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges