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Lead Learning Experience Designer
4 months ago
Job Title: Learning Experience Designer (LxD) at Freshworks
Freshworks is a SaaS company focused on developing cutting-edge customer engagement software solutions to help businesses connect with their customers and boost revenue. The Revenue Enablement team at Freshworks is seeking a tech-savvy Learning Experience Designer to join their team in London.
Position Overview:
- Focused on instructional design, curriculum development, and program management
- Collaborate with Go-to-Market (GTM) teams to create effective learning programs
- Translate complex business challenges into engaging learning solutions
- Engage with subject matter experts and senior stakeholders
- Requirements include strong communication skills and a portfolio of design work
Responsibilities:
- Collaborative Curriculum Design: Work with partner teams and SMEs to design various learning programs
- Global Scalable Training: Develop training that can be scaled globally using diverse methodologies
- ELearning Design: Create online learning experiences in collaboration with developers
- Ongoing Quality Assessment: Evaluate solutions for quality, scalability, impact, and leverage technology for learning opportunities
- Outcome-Oriented Assessment: Develop assessments to measure learner outcomes and performance
Preferred Qualifications:
- Graduate degree in learning design or related field
- 3+ years of experience in designing online instructional activities
- Strong organizational and project management skills
- Excellent communication, writing, and editing skills
- Experience with eLearning authoring tools and learning evaluation plans
- Knowledge of inclusive and accessible design
- Proactive mindset with a commitment to continuous improvement
Benefits:
- Company funded Life & Long-Term Disability insurance
- Cycle to work Scheme
- Fully stocked pantry with healthy snacks and gourmet coffee
- Employee Assistance Program for you and your family
- 25 days annual Paid-Time-Off
- Discounted Tax Support Services
Freshworks values diversity in the workplace to create a more vibrant and inclusive environment for its employees and communities.
