Tenant Liaison Officer

1 week ago


Coventry, United Kingdom Parker Jones Group Ltd Full time
Tenant Liaison Officer for social housing upgrade projects in Coventry.

Job Title:
Tenant Liaison Officer

Reports to:
Site Manager/ Assistant Site Manager

Responsible for :
Own quality of work

Location:
Main Office & Site Location - possibly national depending on location of site.

Overview of the Role


In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.

Key Responsibilities


To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.

Identifying vulnerable tenants and any additional needs they might need to accommodate for them.

Ensuring that any problems/issues are dealt with promptly.

Managing the customer/resident journey whilst following the client and company engagement procedures.


To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.


Carry out:
choice events, consultation events and individual consultation with residents regarding future work.


Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.


Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.

Agree access arrangements with the resident and book appointments to enable the work to their home.

Ensure relevant communication packs are set up for new contracts.

Team Responsibilities

Carry out customer care duties between clients and the tenants and sub-contractors.

Collaborate with other project stakeholders as required

Assist the customer care manager filing reports for company directors.

Support colleagues as and when required

To act in the best interests of the company at all times

Health & Safety / Legislative Requirements

Complete all site compliance paperwork and TLO trackers as required

To perform all duties in line with company guidelines and legislative requirements

  • Coventry, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer for social housing upgrade projects in Coventry. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Location: Main Office & Site Location - possibly national depending on location of site. Overview of the Role In your role as a Tenant Liaison Officer, you are...


  • Coventry, United Kingdom Parker Jones Group Ltd Full time

    Tenant Liaison Officer for social housing upgrade projects in Coventry.Job Title: Tenant Liaison OfficerReports to: Site Manager/ Assistant Site ManagerResponsible for : Own quality of workLocation: Main Office & Site Location - possibly national depending on location of site.Overview of the RoleIn your role as a Tenant Liaison Officer, you are responsible...


  • Coventry, United Kingdom PSR Solutions Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Coventry area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...


  • Coventry, United Kingdom PSR Solutions Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Coventry area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.Main Duties /...


  • Coventry, United Kingdom Citizen Full time

    **Basis**: Full Time **Work Pattern**: 37 hours per week (Monday to Friday) **Type**: Fixed Term - 12 Months **We are brave, we are ambitious, we are honest, and we are Citizen!** If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and...


  • Coventry, Coventry, United Kingdom Citizen Full time

    Basis: Full TimeWork Pattern: 37 hours per week (Monday to Friday)Type: Fixed Term - 12 MonthsWe are brave, we are ambitious, we are honest, and we are CitizenIf you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and be a part of a fantastic...


  • Coventry, United Kingdom Nelson Permanent Placements Full time

    Resident Liaison OfficerRate: £14.00ph (Personal CIS)Location: CoventryHours: 45 hours per weekContract: Temp to PermNelson Permanent Placements are currently looking for a Resident Liaison Officer to start work with a leading housing solutions company on a project over in Coventry. They specialise within EWI works on existing properties.Our client require...


  • Coventry, United Kingdom TSR Recruitment Limited Full time

    Resident Liaison Officer - Temp (12 weeks) to Perm position Coventry£27,000 + Car / AllowanceTS Recruitment are working with a Social Housing Main Contractor who are recruiting a TLO for planned maintenance projects across the West Midlands. This would be 12 weeks temporary through TSR, then going permanent to the client on week 13.You will need to drive...


  • Coventry, United Kingdom Westdale Midlands Ltd Full time

    Past experience of a similar role would be beneficial but not essential, however we would be looking for evidence of previous working in an interface role. The TLO would work as part of a site team, co-ordinating with the Site Management, the Senior TLO and fellow TLO's and being the point of contact with the tenants for them to address any concerns or...


  • Coventry, United Kingdom Westdale Midlands Ltd Full time

    Past experience of a similar role would be beneficial but not essential, however we would be looking for evidence of previous working in an interface role. The TLO would work as part of a site team, co-ordinating with the Site Management, the Senior TLO and fellow TLO's and being the point of contact with the tenants for them to address any concerns or...


  • Coventry, United Kingdom Sure Maintenance Full time

    Sure Maintenance (part of the Sureserve Group) is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. They are looking to recruit a conscientious and enthusiastic Heating Support and Access Officer that takes pride in producing work of the highest quality. This role will be as part of a team delivering outstanding service...


  • Coventry, United Kingdom PSR Solutions Full time

    Resident Liaison Officer required in Coventry As Resident Liaison Officer your key role is to provide a dynamic and exceptional customer experience for residents, clients, and other stakeholders on refurbishment projects. The successful Resident Liaison Officer will: - Have knowledge of housing refurbishment - Have excellent communication skills - both...


  • Coventry, United Kingdom Pertemps Network Group Full time

    **Job Description**: We are looking for a Tenant Services Receptionist based at the University of Warwick in Coventry. This is a full time and permanent role. £21,197- £23,144 Full-time - 36.50 hours per week - Monday - Friday. Bright, modern offices with free parking. Generous holidays of 26 per year plus 4 customary days at Christmas and Bank...

  • Liaison Officer

    2 months ago


    Coventry, United Kingdom Newark and Sherwood Community Voluntary Service Full time

    Job description After gaining additional funding we are seeking to appoint a part-time Liaison Officer to support individuals who are recognised as being in the last year of life and those important to them. As part of the team, you will be devoted to: - Achieving the optimum quality of life for patients and their families facing a terminal illness -...


  • Coventry, United Kingdom King Industries Ltd Full time

    **Green Recovery Customer Liaison Officer** **Business Area**:Green Recovery lead replacement **Department**:Water Networks **Location**:Coventry **Role Objective**: - The role of the Customer liaison officer is to ensure the effective communication between King Industries and Severn Trent customers. - Explaining the scheme so they are fully cohesive...

  • Liaison Officer

    3 weeks ago


    Coventry, United Kingdom Age UK Coventry and Warwickshire Full time

    Job summary This role offers an exciting challenge! You will work within a vibrant team based in Coventry. As a liaison officer, you will visit clients in their homes and establishments to ensure their ongoing support needs are being met by the service. This is a challenging but extremely rewarding role where no two days are the same. This is a full...


  • Coventry, United Kingdom Age UK Coventry & Warwickshire Full time

    **Job Title**:Liaison Officer - Money Management Service **Job Scale**:Pt. 16 **Location**: Coventry (but covers the Coventry & Warwickshire areas) **Job Purpose**: To visit the services vulnerable clients aged 18 years and over in their own home and provide updated information back to the casework team. **Reporting Line**: Money Management Senior...


  • Coventry, United Kingdom Age UK Coventry & Warwickshire Full time

    **Job Title**:Liaison Officer - Money Management Service **Job Scale**:Pt. 16 **Location**: Coventry (but covers the Coventry & Warwickshire areas) **Job Purpose**: To visit the services vulnerable clients aged 18 years and over in their own home and provide updated information back to the casework team. **Reporting Line**: Money Management Senior...


  • Coventry, Coventry, United Kingdom Age UK Coventry & Warwickshire Full time

    Job Title:Liaison Officer - Money Management ServiceJob Scale:Pt. 16Location: Coventry (but covers the Coventry & Warwickshire areas)Job Purpose: To visit the services vulnerable clients aged 18 years and over in their own home and provide updated information back to the casework team.Reporting Line: Money Management Senior PractitionerKey Activities and...


  • Coventry, United Kingdom Age UK Coventry and Warwickshire Full time

    The key principle behind this role is for the liaison officers to visit clients in their own home or residence and to ensure that the Key Activities and Main Responsibilities are adhered to. 1. To visit clients in their home to check on their welfare, record and feedback to caseworkers any updates and/or concerns. 2. Check receipts of clients expenditure...