Service Manager
2 weeks ago
Service Manager
Thetford, Norfolk
Salary up to £45,000 per annum
As a Service Manager, your role will be to oversee the day-to-day management of the company's after sales and service function, ensuring maximum uptime of our equipment and thereby enhancing our overall client experience.
The role will involve dealing with customer requests and the resulting allocation of work within the Service department as well as liaising with the Sales and Parts departments as required.
Whilst this role shall be predominantly depot based, you may be required to travel to client's sites from time to time.
Main Duties and Responsibilities
- Ensuring that customers receive excellent levels of service and are kept informed of job timings and progress; ensuring they feel valued and informed throughout.
- Ensuring efficiency and profitability and that repairs are completed correctly using the correct company processes and safety guidelines.
- Management of Service Team (Field and Yard based)
- Manage and oversee all service activities for the company, including the scheduling technicians and timely despatch of parts
- Provide First Line Technical Support to clients
Key Attributes
- Previous experience of high-pressure plant equipment is desirable
- High level of Inter-Personal Skills and ability to influence and negotiate
- Excellent customer service skills both face-to-face and on the telephone
- Computer Literate
- Possession of a Valid Driving Licence
You will be responsible for the management and scheduling of inspections, routine checks, and maintenance of all plant and vehicles.
You will be working a 40-hour week, Monday to Friday from 8.00am to 4.30pm. The role is paying up to £45k per annum for an experienced candidate. You will also get 25 days holiday plus bank holidays and entry into a contributory pension scheme plus other benefits.
If this role sounds like the new opportunity you have been waiting for then please "Apply" now.
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