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Reception & Administrator

3 months ago

Selby, North Yorkshire, United Kingdom Selby District AVS Full time

Job Purpose


As part of the Community House Support Team, you will deliver a welcoming, effective and efficient service for everyone using Community House and Up for Yorkshire services.


Please note this role is 3 days per week - Tuesday, Wednesday, Friday - 8:30am to 5:00pm.

Key Responsibilities

  • Providing a friendly, kind, effective and efficient reception service to all individuals accessing Community House and Up for Yorkshire services. Ensure everyone contacting the organisation is welcomed, supported and where appropriate signposted to service staff and/or relevant partners
  • Carrying out reception and administrative duties as instructed, providing a highquality service that meets licensees, clients, customers, and organisational needs.
  • Overseeing the daytoday delivery & Coordination of the Community Transport Scheme
  • Maintain electronic and manual booking systems and complete referral information as appropriate.
  • Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Hallmaster and other databases within required deadlines.
  • Lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
  • Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.
  • Be responsible for service good housekeeping, ensuring that equipment, stock levels and general stationary supplies are maintained at an adequate level.
  • To promote, adhere to and live our workplace values of; diversity, collaboration, openness, kindness and authenticity

General Responsibilities

Reception Duties

  • To carry out all general reception duties
  • Manage all aspects of room bookings
  • Organise and support training courses and meetings
  • Test the fire alarm each week, ensure that the log of all tests/evacuation is maintained
  • Ensure that reception and the rest of the building well maintained, pleasant and a safe and secure environment for all users of the building

Community Transport Duties

  • Overseeing the daytoday delivery and coordination of the Community Transport Scheme, including the Volunteer Car Scheme, Community Transport minibus, and volunteer drivers.
  • Managing telephone enquiries and bookings, liaising with drivers and passengers.
  • Updating booking systems, to maintain a thorough and full record of the service
This job description will be reviewed as and when required in accordance with the needs of the service.

Whilst every effort has been made to outline all the main duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail.


The post holder may, from time to time, be asked to undertake other reasonable duties commensurate with the grading of the post.

It is the responsibility of every member of staff to:

  • Ensure effective and efficient health and safety throughout their work
  • Work with the ethos and overarching framework set out in our policies and procedures
  • Be a positive ambassador for Up for Yorkshire

Knowledge/ Previous Experience

  • Proficient in Microsoft Outlook Office programmes
  • Administrative skills, including experience of working within electronic monitoring and recording systems.
  • Ability to collate and disseminate information.
  • Previous experience in a customer facing administrative role.
  • Knowledge of quality systems.
  • Experience in cash handling, petty cash reconciliation and generic admin duties.

Person Specification

  • Customer focussed
  • Adaptable to change
  • Dynamic and enthusiastic
  • Approachable
  • Tactful, discreet and diplomatic
  • Flexible
  • Reliable
  • Authentic

Job Type:
Part-time

Expected hours: 24 per week

Benefits:

  • Additional leave
  • Health & wellbeing programme
  • Sick pay

Schedule:

  • Monday to Friday

Ability to Commute:

  • Selby., YO8 4QQ (required)

Ability to Relocate:

  • Selby
, YO8 4QQ:

Relocate before starting work (required)

Work Location:
In person

Application deadline: 14/03/2024