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Reservations Coordinator
1 week ago
voco Oxford Thames & voco Oxford Spires have a fantastic opportunity to join the team as a
Cluster
Reservations Coordinator
We can provide great flexibility for this role, there are both Full Time and Part Time options available (between 20-40 hours per week)
You will earn £12.00 per hour
+ 10% annual bonus (paid every 6 months)
Staff Accommodation - option available for Full time employment
We are looking for a Reservations Coordinator who will be based at the beautiful voco Oxford Thames and will report to the Head of Reservations, Groups, Meeting & Events and the Senior Reservations Co-ordinator.
You will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.
Given the nature of this role it's important that you have some Reservations experience.Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.
At voco everyone's a host, if there's one thing we know, it's that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.
As a Reservations Coordinator, you will be responsible for:
- Consistently delivering an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
- Ensuring enquiries are managed to maximise sales, occupancy and revenue, including upselling equipment, F&B and relevant hotel facilities wherever possible
- Liaise with clients to ensure that accurate details for each event & reservation are obtained
- Establishing client requirements and identifying how the hotel can facilitate their needs
- Accurately inputting all enquiries into Sales and Catering system and PMS System
- Compiling accurate Group function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as required
- Imputing individual reservations and Groups as required
- Updating Reservations with traces, billing information for new bookings and reservation made yesterday
- Correspondence checks for future dates
- Looking at future dates to ensure rom types are evened out and sell through room types allocated hotel room types
- Actively working as part of a team to achieve the department objectives and budget
- Actively consider prevention, recovery and investigation of any complaints
- Responding to all Reservations for both Group and Individual enquiries inline with company standard
Our Reservations Coordinator receives some great benefits, such as:
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- Opportunities for career progression and to transfer around the world
- 50% staff discount with a local taxi company all day AND taxi subsidy for shifts starting/ending between 23:0006:00
- Subsidised childcare support
- Meals whilst on duty
- Worldwide employee and friends & family hotel room rates
- Discounts on retail and various activities through our benefit portal
- Employee assistance programme 24/
- Recognition programmes
- Meals whilst on duty
- Opportunities to get involved in our charitable and community activities
Most importantly, we'll help you grow, and develop you as an individual
You must meet the legal requirements to work in the UK.
_ About voco Oxford Thames_
- Close to the heart of Oxford, on the banks of the River Thames, lies voco Oxford Thames hotel. With a history dating back to the Middle Ages, the hotel's surroundings have an intriguing story to tell. voco Oxford Thames combines its medieval character with 21stcentury style to create a unique setting for memorable meetings, conferences, and weddings alike, Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace._
_ About voco Oxford Spires_
- voco Oxford Spires, a stylish hotel in Oxford close to the River Thames, we're a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes. Enjoy all-day dining in Deacons Restaurant and cocktails in Deacons bar with outside options for eating and drinking on the attractive terraces. The Hotel is surrounded by gardens and if you're lucky (and quiet) you might even spot our resident family of muntjac deer._
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex,
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