Customer Verification Business Partner

2 weeks ago


Glasgow, Glasgow City, United Kingdom Rank Group Full time

At Grosvenor Casinos, we pride ourselves in being integral parts of the communities we serve by providing a vibrant space where people can engage in table games, enjoy our slot machines, savor delicious food, and have a great time with friends.

If you're looking for a rewarding opportunity, this is the perfect moment to leap aboard our growth journey. We are dedicated to enhancing our venues and investing in our team to deliver top-notch entertainment and service.

Position: Customer Verification Business Partner

We are thrilled to invite a Customer Verification Business Partner to collaborate with the Customer Verification Team at Grosvenor Casinos. In this role, you will work closely with the operations team in Scotland and the North.

Your main report line will be to the Customer Verification Manager, and you will also have a connection with the Regional Operations Director.

Key Responsibilities:

  • Facilitate communication between frontline teams and the company's risk strategy.
  • Support the Regional Operations Manager in maintaining consistent risk management across the region.
  • Train and assist General Managers, Operations Managers, and Casino Managers in implementing player protection processes.
  • Analyze data to improve player protection processes and identify areas for enhancement.
  • Collaborate with the team to evaluate and mitigate risks in the business.
  • Lead the Customer Verifications Analysts and ensure compliance with safety gambling and anti-money laundering regulations.
  • Review risk assessments and venue files to confirm policy adherence.
  • Provide guidance on customer cases and align operational teams in decisions regarding at-risk customers.
  • Conduct monthly reviews for Regional Operations Managers focusing on high-value customers.
  • Organize meetings between teams and relevant stakeholders.
  • Oversee policy adherence, provide coaching for personal development, and ensure team performance aligns with company values.
Qualifications:

In this role, proficiency in various applications supporting retail teams is essential. Desired attributes include problem-solving skills, the ability to challenge decisions positively, attention to detail, and effective communication.

  • Expertise in coaching and leading teams in a dynamic environment.
  • Capability to influence stakeholders and manage time efficiently.
  • Proficient in report-writing, communication, and data entry.
  • Curiosity, initiative, and perceptiveness for identifying critical areas.
  • Strong communication skills, OSINT knowledge, and Microsoft Office proficiency.
  • Familiarity with gaming industry regulations.
  • Awareness of relevant legislation, including the Proceeds of Crime Act and Money Laundering Regulations.

Personal Qualities:

  • Analytical mindset and investigative aptitude.
  • Detail-oriented and self-motivated.
  • Team player willing to adapt to new concepts.
  • Driven to achieve results.

Closing date for applications is Monday 10th June 2024

Additional Information:

Come aboard to unlock numerous benefits and opportunities that will enrich your career in an inclusive and vibrant work environment – where you can truly be yourself.

From hybrid working models to support networks and various employee amenities, we prioritize your well-being and growth.

Invest in your professional development through leadership training and industry certifications, shaping your success journey with us.

Experience diverse cultures and collaborate with a global team, while we cover your essential needs with pension, insurance, and bonus schemes.

*Benefit packages may vary by location. Contact your local Talent Acquisition specialist for further details.

The Rank Group aims to be an employer embracing diversity and equality, ensuring equitable access to our services. If you require accommodations, please inform us in advance.



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