Ict Support
2 weeks ago
An exciting, new role has recently been created for an IT expert to act of first-line support for a well respected Tunbridge Wells based company.
Offering support and technical advice to all areas of the company, you will utilise your prior experience of working within IT and combine this with extensive knowledge of software and networking.
A Level 2 Diploma (or equivalent) in IT would be advantageous,but not essential, as experience will also be seriously considered.
Along with technical experience and qualifications, you also need to demonstrate strong communication skills as you act as the first-line support to all members of the team.
Key duties and responsibilities:
- Be responsible for the installation and maintenance of computer hardware and software
- Maintain a comprehensive database of all support requests and allocate jobs
- Ensure dedicated ICT areas are ready for use each day and that they are in good working order at the end of each day
- Check hardware regularly, repairing simple faults or reporting more complicated faults to a specialist technician / audiovisual service / contractor as appropriate
- Support with the technical aspects of ICT
- Maintain computer files by backing up / archiving and updating/deleting information as appropriate
- Maintain and develop network
- Support adherence to ICT policies, including those relating to safeguarding and internet usage, Data Protection and Information Management (including data transfer) and report any concerns
- Resolve hardware / software technical issues
- Provide basic ICT training
- Ensure that the asset register is kept up to date with any IT hardware changes
- Maintaining the various online services and software packages, ensuring that licensing agreements are followed
- To assist with CCTV requests, ensuring all requests are logged
- Under the guidance of the IT Manager, configure and manage CCTV cameras and maintain systems relating to CCTV such as the VMS
- Provision and arrange for new ID badges on the access control system
- Ensure the accurate timings of the access control system
- Assist with Access Control system issues and contact our support provider if necessary
- Under the guidance of the IT Manager, program, deploy and maintain phones
Location:
Tunbridge Wells
Salary:
£20,595
Hours: 37hr week with rotating shift pattern from 7.30am but finishing early
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