Energy Bureau Analyst

2 weeks ago


Surrey, United Kingdom Utility People Full time

Join Our Team as an Energy Bureau Analyst at a Leading Energy Consultancy

Summary:

Are you skilled in managing clients' energy or utilities bills? We are seeking a detail-oriented and analytical Gas & Power Analyst to join our team. As an Energy Bureau Analyst, you will play a key role in understanding and overseeing customers' energy costs, including tasks like data entry, invoice validation, and bill analysis for Gas & Power customers. If you have experience in energy bureau, a knack for analyzing data, and excellent communication skills, we want to hear from you.

Responsibilities:

  • Analyze gas and power bills, identifying key components and charges
  • Understand non-commodity and commodity elements
  • Stay informed about market trends and regulatory changes affecting energy pricing
  • Track and communicate the impact of new fees and market shifts on customer bills
  • Create and maintain accurate spreadsheets to monitor customer energy consumption
  • Address customer queries on bills and energy use, collaborating with our invoice validation service as necessary
  • Effectively liaise with suppliers to resolve billing discrepancies or issues

Key skills and experience:

  • Strong grasp of gas and power bills, including various components and charges
  • Proficiency in MS Excel for creating and manipulating complex spreadsheets
  • Excellent analytical and problem-solving abilities
  • Keen attention to detail and precision
  • Up-to-date knowledge of market trends and regulatory updates in the energy industry
  • Strong communication skills to convey complex energy concepts clearly
  • Customer service experience focused on delivering clear and professional communication
  • Capability to work both independently and collaboratively

What You'll Get:

Work in a Hybrid Environment - Homebased / Guildford or Leamington Spa

Competitive Salary up to £30k + Bonus

Benefits: 25 days holiday + 1 additional day per year of service, private health care, excellent growth opportunities, flexible hours, and company events/trips


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