![Bio-Rad Laboratories](https://media.trabajo.org/img/noimg.jpg)
Service Admin
2 weeks ago
Overview:
Bio-Rad has an exciting opportunity for a
Service Admin & Dispatch Coordinator to join one of the world leaders within clinical diagnostics & life sciences to ensure the efficient running of our customer service & field engineer teams.
***You would be working closely with Field Service, Sales & Customer Support to ensure a smooth dispatch service & keep customers updated.
***
Responsibilities
- Keep, maintain, and implement process controls for the management of service contracts, service billing, quotations, and reporting
- Maintain records, renewal notices and all service mailings in line with business requirements
- Invoicing service contract and work orders from ServiceMax
- Service contract renewal
- Manage all daily administration tasks
- Dispatching of the Field Service Engineers
- Order & shipping of spare parts
- Scheduling, control & resource management against customer SLAs
- Preventative maintenance planning
- Strong communication skills with internal and external customers
- Planning installations for customers with sales & customer technical support
- Processing of credit/debit notes and reinvoicing in SAP
Skills, Knowledge, and Abilities
Essentials
At least 3 years' experience in a busy customer facing environment
Good IT skills - MS Office
Strong time management skills, ability to work in a fast-paced environment
Previous admin experience
Desirables
Experience booking engineers
SAP or ServiceMax experience (or similar systems)
Service organisation background
Benefits:
- Competitive Salary
- Bonus Scheme
- Pension matched up to 8%
- Bupa private health insurance
- Life insurance
- Income protection (sickness insurance)
- 25 days holiday (plus one extra day on your birthday)
- Cycle Scheme
- Free onsite parking
- Gym Membership discounts
- Job referral scheme
- WeCare (24/7 online GP, mental health support, and virtual wellbeing)
Next Steps:
This role will be based out of our
All applicants must be fully eligible to work in the UK
If you are interested in this role, click 'Apply' with an updated CV.
About Bio-Rad
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products.
With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.
Our mission is to save lives.
At Bio-Rad you will be empowered to drive change, transform the way we tackle new challenges, and are backed by leadership that is committed to seeing you succeed and perform at your best.
This enables you to build a career with purpose and grow as part of a diverse, global team that is rooted in trust and collaboration.
Join us at this pivotal moment in our journey and come make your mark
EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age
Agency Non-Solicitation:
Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes
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