Senior Field Service Engineer

2 weeks ago


Glasgow, Glasgow City, United Kingdom Heels & Brogues Group Full time

Heels & Brogues Recruitment are collaborating with one of our top clients to enhance their Coffee Senior Field Service Engineer team.


Position:
Senior Field Service Engineer

Salary:
£36,000 (OTE £60,000) along with an annual bonus of 5%

Location:
Glasgow/ Edinburgh

Benefits for the Field Service Engineer:

  • Private Medical Insurance (Taxable Benefit)
  • Company van available for private use (Taxable Benefit)
  • Full uniform/PPE
  • Laptop, Mobile phone, Company Credit Card, and Fuel card
* 25 days of annual leave plus bank holidays

  • Weekly overtime rate is £22.50 per hour after 47.5 hours
  • Weekend overtime rate is £22.50 per hour
  • Bank holiday overtime rate is £30 per hour plus an additional £50 standby
* Standard working week is 40 hours plus an unpaid lunch break of 2.5 hours per week, with 5 hours of paid traveling time at £10 per hour

  • Non-Contributory company pension scheme (company pays 10%)
  • Death in Service benefit of 4 times annual salary to nominated persons
  • Comprehensive training provided; prior experience in electrical and engineering required

As a Coffee Senior Field Service Engineer, you will undergo full training before joining the 1-4 weekend rota, integrating yourself as a key member of our team.

We are looking for a proactive and enthusiastic Coffee Senior Field Service Engineer to join our team; while experience in another electro-mechanical field service position would also be valued.

Main roles and responsibilities of a Senior Field Service Engineer:

  • Drive, develop, and support a team of engineers
  • Offer expert advice and mentorship to the engineer team to enhance technical competencies through on-site visits and personal feedback
  • Ensure area engineer KPI's are on target and develop plans to address any deficiencies in collaboration with the Service Team Manager
  • Handle breakdown calls/escalated calls solo or with a local engineer present
  • Install, commission, and configure the company's Commercial Coffee equipment
  • Keep area engineer's van inventories updated with necessary spare parts, accounting for parts in and out correctly
  • Audit engineer spares, on-site procedures, vans, tools, PPE, machine software versions, and technical updates
  • Ensure engineers' full compliance with company policies, procedures, and processes
  • Daily liaison with the Scheduling team for efficient route planning of assigned engineers
  • Conduct annual stock takes with designated engineers
  • Coordinate with the Technical Team for equipment upgrades and enhancements in the field
  • Run bi-annual team meetings in conjunction with the Team Service Manager
  • Manage and provide timely paperwork, including thorough completion of service reports

Qualifications for Senior Field Service Engineer:

  • Demonstrated experience in leading and developing engineer teams
  • Solid electro-mechanical knowledge
  • Professional demeanor, effective communication, interpersonal skills, and ability to collaborate with team, colleagues, and customers to uphold a positive business image
  • Flexibility is essential for this field-based role
  • Strong organizational and problem-solving capabilities

Schedule:
Monday to Friday (1 in 4 Weekend)
Come and join the team as a valued member, aligning with a forward-thinking company in the coffee industry that ensures your future security through its wide range of contracts and UK presence

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