Key Account Support Advisor
2 weeks ago
Are you passionate about embracing company values and delivering consistently excellent service to customers? Do you want to join a company that values collaboration and high-quality customer service?
We currently have an opportunity for a Key Account Administrator to join our team based
in Bournemouth.
Joining us on a
full-time permanent basis, you will receive a competitive salary of
£23,683 per annum plus excellent benefits.
About the role
As our Key Account Administrator, you will be reporting into the Key Account Team Leader and be Working closely with our Key Account Team who service customers across the UK.
As part of your role, you will be using your excellent customer service skills to ensure the commitment to our customers is at the forefront, ensuring they have a great experience, and any issues are rectified quickly.
You will also be using your strong commercial acumen by identifying and driving opportunities for revenue generation to meet our specific targets.
What you'll be doing:
- Providing excellent customer service you will identify customer and customer stakeholder issues and aspirations in relation to water, waste water and added value services
- Understanding customer needs, challenges and opportunities, identify where PWS can assist their sector customers to improve their business
- Developing networks and relationships with customers and customer representative groups and stakeholders within their nominated sectors
- Channel service improvement feedback in a meaningful, constructive way that can be utilised in service improvement programmes by close liaison with the Operations team
- Resolving customer specific service and account issues where applicable for resolution
What we are looking for:
- Strong customer service experience in a busy and fast paced environment
- Skilled listener able to draw out and prioritise customer issues and aspirations.
- Excellent communication and presentation skills. Ability to communicate effectively and professionally across all levels of a business
- Proven ability to make effective decisions
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Sharesave Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more
Job Types:
Full-time, Permanent
Pay:
£23,683.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Supplemental pay types:
- Bonus scheme
Work Location:
In person
Application deadline: 26/04/2024
Reference ID: 1681/23
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