Ticket Administrator

2 weeks ago


York, York City, United Kingdom York Stadium Management Company Full time
Report To - Ticketing Manager / Operations Director

Primary Role:

  • To be an active and effective member of the Ticketing team.
  • To sell tickets and maximise sales opportunities.
  • To deal with customers in an approachable, friendly, and helpful manner, always representing the SMC and event hosts positively while enhancing the customer experience.

Main Duties:

  • Create stadium tickets for events, ticket types, products and ticket classifications within the ticketing platform for online and ticket office sales, from information provided by event hosts.
  • Manage the backoffice function of the online ticketing platform.
  • Manage the allocation and processing of tickets.
  • Arrange production of tickets and passes for stadium events.
  • Produce sales reports from the ticketing platform as required by senior management.
  • At the end of each shift, to account for personal sales monies and reconcile these with the ticketing system reports.
  • To carry out ticket sales duties using the venue's ticketing system, conversing with the public at the ticketing office and on the phone, ensuring constant attention to detail.
  • To be fully informed and be proactive in the marketing of all stadium events, associated event products, services, facilities and looking to create sales opportunities whenever possible.
  • To ensure members of the public are greeted in a welcoming, courteous, helpful, and positive manner both in person and on the telephone.
  • To be proactive on behalf of SMC and event hosts in customer satisfaction, ensuring that their requirements are dealt with efficiently.
  • To print and pack customer tickets and membership orders.
  • To cover event day ticketing sales as required.
  • To act as a point of reference for enquiries concerning the activities of the SMC (Game dates) and stadium events.
  • To operate as a point of contact for all stadium visitors, such as contractors and SMC visitors.
  • To complete all duties in accordance with York Stadium Management Company policies and procedures, inclusive of health & safety policy, equality policy and code of conduct, while also complying with the content of his / her contact of employment.
  • To report accidents, injuries, and illness to their line manager.
  • To report equipment defects which cannot be remedied to their line manager.
  • To carry out any other functions reasonably requested by senior management.

Job Types:
Part-time, Zero hours contract

Salary:
£9.00-£9.50 per hour

Benefits:

  • Company events
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Onsite parking
  • Sick pay

Schedule:

  • 10 hour shift
  • 8 hour shift

Work Location:
One location
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