Customer Account Manager

7 days ago


StratforduponAvon, Warwickshire, United Kingdom Brook Street Full time

Customer Account Manager
This full-time position is based at our Head Office for 2 or 3 days a week, and the rest of the time can be worked remotely from home. The schedule consists of a 37.5 hour working week from Monday to Friday. (AFTER TRAINING)
Salary: £24,412.50
LOCATION: STRATFORD UPON-AVON

RESPONSIBILITIES:

  • Customer interaction mainly through telephone calls - both inbound and outbound.
  • Negotiation of payments and setting up arrangements as per agreement.
  • Following scripted guidelines (calls are regularly reviewed and evaluated).
  • Recording details of account conversations and actions taken.
  • Handling disputes and resolving issues.
  • Demonstrating social and communication skills in call management.

REQUIREMENTS:

  • Strong interpersonal skills with the ability to communicate effectively verbally and in writing.
  • Prior experience in debt negotiation/collection, customer service, and conflict resolution is preferred but not mandatory.


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