Senior Program Manager

2 weeks ago

London, Greater London, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Overview

Microsoft's Cloud Operations & Innovation (CO+I) is the powerhouse behind our cutting-edge Commercial cloud services and the bedrock of our AI product offerings. Our global reach extends to over 60 cloud regions and 200+ datacenters, spanning more than 25 geographies. Through our robust Datacenter infrastructure, we catalyze the cloud services provided by our esteemed Internal partners, including Microsoft Azure, Bing, M365, Dynamics 365, and Xbox, thereby empowering millions of customers to achieve unparalleled success.

As a Senior Program Manager within the Regional Maxima team, you will operate within a robust and impactful team focused on managing both customer and internal growth within our regions. You will be instrumental in working across the company to ensure the health of our Commercial Cloud expansion exceeds customer expectations. Your pivotal role encompasses understanding the technical requirements of our customers in order to refine our region management process to ensure our customers can grow across all Azure Regions and communicating the strategy across Microsoft.

In the role you will:

  • Forge and nurture strategic relationships with key stakeholders and partners across the CO+I organization, Azure Core Compute Capacity Teams as well as Business Planning, Azure Marketing and in some cases, Microsoft Customer and Partner Solutions (MCAPS)
  • Leverage your business acumen and technical expertise to bolster ongoing customer engagement (internal and External) guaranteeing that our region strategy resonates with customer expectations and that all stakeholders understand the costs/benefits of adoption.
  • Provide insight into how changes to regional strategy will impact customer usage of commercial cloud and how best to provide the required visibility and suggested alternate solutions for customers.
  • Exercise relentless curiosity to uncover and implement process enhancements, thereby fortifying our governance frameworks as we ambitiously expand our commercial cloud footprint amidst the dynamic landscapes of commercial and AI architectures.

Professional Growth: CO+I places a high premium on the personal and professional growth of every team member. We are committed to fostering an environment that offers comprehensive training and development opportunities, including:

  • Career Experiences: Experience diverse roles within the organization to broaden your expertise.
  • Diversity & Inclusion Initiatives: Participate in programs and events that celebrate and promote inclusivity.
  • Professional Certifications: Gain industry-recognized qualifications to advance your professional standing.

Join us in our quest to redefine the future of cloud computing and AI, where your contributions will not only shape the trajectory of Microsoft's cloud endeavors but also the success stories of countless customers around the globe.

Qualifications

Required Qualifications

  • Bachelor's Degree in Computer Science, Business, Engineering, Math, or related field AND
  • 5+ years product/service/project/program management, software development, or engineering experience
  • 5+ years experience working with cross-team stakeholders in a matrixed organization.
  • Excellent communication and leadership skills to drive projects, and build buy-in and support.

Preferred Qualifications

  • Experience in Cloud Operations, Cloud Services, Complex collaboration
  • In-depth knowledge of a Hyperscale Clouds data center and network architecture
  • Experience in planning cloud specific infrastructure.
  • 5+ years demonstrated experience leading and managing a business-critical function.
  • Ability to communicate and present complex analysis at the executive levels for alignment and decision making.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

  • Collaboration: Strengthen interdepartmental relationships within CO+I and with key stakeholders, promoting a unified approach to region expansion that embodies our One Microsoft ethos
  • Consumption Modeling: Based on a customer usage patters, work with the customer and internal teams to develop a strategy for multi-region architecture.
  • Critical Thinking: Analyze and ask insightful questions across the multiple teams that have inputs into capacity, understanding both internal and external growth assumptions and challenge assumptions/inputs that don't align.
  • Process Enhancement: Utilize insights from engagements and Root Cause Analyses to refine and automate processes, ensuring adherence to our high standards and driving ongoing enhancements.
  • Long-Term Planning: Champion long-term regional health initiatives by applying Regional Maxima principles, focusing on sustained customer success and operational excellence.
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