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Front of House Administrator
3 months ago
DIRECT APPLICANTS ONLY
12-month contract
Hours:
07:4- 12:45 Monday to Wednesday
07:4- 17:00 Thursday and Friday (some flexibility with finishing time)
(Job share considered)
Who are we:
Ceres is a leading developer of clean energy technology, fuel cells for power generation and electrolysers for green hydrogen.
Its licensing model has seen it establish partnerships with some of the world's most progressive companies, such as Bosch, Doosan, Shell and Weichai, to deliver systems and products at the scale and pace needed to decarbonise power generation, transportation, industry, and everyday living.
The environment you will work in is stimulating, rewarding and purposeful. We offer the opportunity to work with cutting edge technology and participate in critical partner programmes. You will get to harness your talents, stretch, and grow whilst bringing your passion for our purpose.You will be supported throughout your career progression and professional development through a variety of programmes and bespoke training courses.
We champion Women in Engineering & Science as well as supporting our engineers through IMechE chartership.We are proud to have made over 70 promotions and rotations across the company over the last year, demonstrating our investment in people.
Purpose of the role:
We are looking for a Front of House Administrator to provide a friendly, efficient front office (FOH) and reception service and provide admin support to the Office Manager, Facilities and Executive Management team as required.
Key Accountabilities:
- Meeting, greeting and checking in visitors, always ensuring the highest levels of customer services
- Dealing with and distributing any incoming and outgoing mail including booking courier services to include tracking of postage stamps and ordering when required
- Assisting with the booking of transport and accommodation for employees and visitors when required
- Managing meeting room bookings including preparing/setting up meeting rooms and refreshments (serving food) as well as clearing down afterwards
- Ordering catering and refreshments as requested
- Maintaining supplies and servicing coffee machines
- Collaborating with the Facilities, Operations, IT and Executive Management team to support office related activities and enhancements and implement new ideas
- Providing reception cover during holidays and periods of absence
- Acting as a brand ambassador for Ceres
- Ordering office supplies and consumables via preapproved vendors to include but not limited to Amazon, Principal, Sainsburys
- Manage the consumable stock levels across our sites via daily spreadsheets
- Be required to obtain a Food Safety Awareness Level 2 accreditation
- Assist with Office Manager duties in their absence and liaise accordingly
- Ensure the external meeting rooms are always set to the service level standards
- Ordering and arranging business cards
- Managing and allocating lockers
- Liaise with the cleaners about best practice and report concerns to Facilities
- Interfacing the software tools that manage resources across our sites
Knowledge and skills required for the role:
- Previous front of house experience
- A Level or equivalent NVQ
- Passionate commitment to providing a great client service and experience
- Confidence to act as the face of Ceres
- Excellent communication skills both verbal and written
- Excellent organisational skills with the ability and confidence to work in a fastpaced organisation
- Real attention to detail
- Proactive approach to problem solving with a cando attitude
- Ability to effectively communicate at all levels and influence where necessary
- Deliveryfocused and highly motivated, capable of handling multiple priorities and high volume of work
This includes Life Insurance, Health Care Cash Plan, 25 Days Annual Leave, Sharesave Scheme and Pension along with enhanced Maternity, Paternity & Adoption pay and Shared Parental Leave as part of our family friendly policy.
