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Graduate Information Technology Support Analyst

3 months ago

Salford, Salford, United Kingdom ShortList Recruitment Limited Full time
Graduate IT Support AnalystnBoltonnUp to £27,000 DOE


ShortList Recruitment have an exciting Graduate IT Support Analyst role for a market-leading business based in Bolton, who are in the process of building out their IT function.

The role is providing 1st line support to end-users via phone, email, and in person.

It would suits someone with experience in a similar role using Microsoft technology, who has skills in troubleshooting hardware and software, and dealing with network-related issues.

As the client are investing a lot in growing their IT function currently, this role can offer great growth opportunities for motivated candidates; who can grow alongside the business.

Responsibilities for the Graduate IT

Support Analyst:

nRespond to incoming support requests via phone, email, or ticketing system in a timely manner.nTroubleshoot and resolve issues related to Microsoft Windows operating systems, Office 365, and other Microsoft products.nInstall, configure, and maintain software applications and hardware components.nCollaborate with second line support technicians to escalate complex issues when necessary.nDocument support activities, solutions, and procedures for knowledge sharing and future reference.nStay up-to-date with the latest Microsoft technologies and certifications to enhance technical skills and knowledge.

Requirements for the Graduate IT

Support Analyst:

nCommercial experience in a similar role (Desirable but not essential).nKnowledge of Microsoft Windows 10, Office 365, and Active Directory.nFamiliarity with troubleshooting hardware, software, and network issues.nExcellent communication and interpersonal skills.nAbility to work independently and collaboratively.nIT related degree (desirable).

The Graduate IT Support Analyst role is based in Bolton and has the benefit of hybrid working long-term. The position is paying up to £27,000 DOE. The position is commutable from Warrington, Blackburn, Manchester, Rochdale and Wigan.

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