Customer Communications Assistant Full Time
2 weeks ago
Salary
21,093.00
Summary
This full time position is available until August 2024, and is ideal if you have an administration and/or customer service background.
The team also manages several highly important ticketing initiatives, processing bulk orders for Stagecoach North East's 'Under 19' and 'Corporate Travel' schemes, among others.
Job Purpose
Providing a high level of customer service for customers making on-demand bus trips across the Tees Valley, responsibility for ticket administration and processing, invoicing and general customer communications support.
Hours of work
We are seeking a
Full Time applicant working
37.5 hours each week on the rolling rota outlined below, as part of a job-share.
Salary
£21,093 (prorated)
Shift details
The majority of the working hours fall between Mon-Fri, with a requirement for one Saturday per three-week period.
Job Activities
Providing the central customer service function for Tees Flex, our on-demand bus services in the Tees Valley.
- Assisting Tees Flex customers by booking their ondemand bus trips across Tees Valley
- Developing a broad understanding of customer products and local services Scheduling promotional content for social media, helping to write new messaging
Corporate Travel, Under 19 & Unirider):
- Bulk ticket orders & refunds
- Completing relevant paperwork
- Keeping records in line with procedures Any other reasonable duties delegated by the Marketing Manager or Commercial team
Person Profile
- Customerfocused attitude
- Strong organisational skills
- Confident and friendly
- Excellent overall communication skills
- Confident user of social media platforms (in particular Twitter)
- Good standard of written English
- Experienced with Microsoft Office software Comfortable with rota system including early, middle and late shifts as well as working one Saturday every three weeks, as per the rota detailed above.
Benefits
- Free local travel on public transport for you and a companion
- Great working environment with friendly, local team
- Hybrid working
- 25 days of annual leave (prorated)
- Excellent pension scheme
- Diverse job role with dynamic training
Location:
Stagecoach North East Head Office North Bridge St, Wheatsheaf Sunderland SR5 1AQ
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