Customer Communications Assistant Full Time

2 weeks ago


Sunderland, Sunderland, United Kingdom Stagecoach Full time

Salary
21,093.00

Summary


This full time position is available until August 2024, and is ideal if you have an administration and/or customer service background.


The team also manages several highly important ticketing initiatives, processing bulk orders for Stagecoach North East's 'Under 19' and 'Corporate Travel' schemes, among others.

The role involves a mixture of working from home and office based tasks at our Sunderland Head Office.

Job Purpose


Providing a high level of customer service for customers making on-demand bus trips across the Tees Valley, responsibility for ticket administration and processing, invoicing and general customer communications support.

Full training will be provided but relevant skills and/or experience are preferred.

Hours of work


We are seeking a
Full Time applicant working
37.5 hours each week on the rolling rota outlined below, as part of a job-share.

Overtime will also be required to cover holidays within the team.

Salary
£21,093 (prorated)

Shift details
The majority of the working hours fall between Mon-Fri, with a requirement for one Saturday per three-week period.

Job Activities
Providing the central customer service function for Tees Flex, our on-demand bus services in the Tees Valley.

  • Assisting Tees Flex customers by booking their ondemand bus trips across Tees Valley
- 's six local operations teams to seek relevant information

  • Developing a broad understanding of customer products and local services Scheduling promotional content for social media, helping to write new messaging
Processing ticket sales (inc.

Corporate Travel, Under 19 & Unirider):

  • Bulk ticket orders & refunds
  • Completing relevant paperwork
  • Keeping records in line with procedures Any other reasonable duties delegated by the Marketing Manager or Commercial team

Person Profile

  • Customerfocused attitude
  • Strong organisational skills
  • Confident and friendly
  • Excellent overall communication skills
  • Confident user of social media platforms (in particular Twitter)
  • Good standard of written English
  • Experienced with Microsoft Office software Comfortable with rota system including early, middle and late shifts as well as working one Saturday every three weeks, as per the rota detailed above.

Benefits

  • Free local travel on public transport for you and a companion
  • Great working environment with friendly, local team
  • Hybrid working
  • 25 days of annual leave (prorated)
  • Excellent pension scheme
  • Diverse job role with dynamic training
Applicants must be available for interview on 19, 20, and 21 March 2024

Location:

Stagecoach North East Head Office North Bridge St, Wheatsheaf Sunderland SR5 1AQ
  • Postal Administrator

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    Here at BPO Paragon, we are recruiting for a Postal Administrator to work within the administration and dispatch team.This role will be responsible to undertake postal administration and liaise with internal departments and postal companies to provide postal support for completed mailings.Key duties: Forecasting collections and consumables for daily/weekly...

  • Health, Safety

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    You will be a key stakeholder and facilitator driving our compliance and awareness of Health, Safety and Environmental knowledge throughout the site.Key Duties & Responsibilities Ensuring the business is legally compliant with all health and safety legislation Working with and training all employees to manage, monitor and improve the health and safety...

  • Quality Advisor

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    Title: Quality AdvisorSalary: £22,731Location: Sunderland (travel to various sites will be required)We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed whilst also...

  • Quality Lead

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    Title:Quality Lead:- Salary: £22,731:- Location: Sunderland (travel to various sites will be required)We are recruiting for a Quality Lead to join the Digital Mail department at one of Eurpopes largest communication companies. Working as a virtual team member to the Quality Lead you will ensure that the level of daily quality tasks are completed whilst also...

  • HR Advisor

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    We have an exciting opportunity for a HR Advisor to join our team in Sunderland, to provide an efficient and effective HR support to the business and HR Business Partner. You will support HR activities ensuring they are in line with company policy and procedure whilst maintaining a high level of confidentiality at all times.You will be the first point of...

  • Team Leader

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    Team Leader:- **Sunderland Onsite**:- Salary: £30,000Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital...


  • Sunderland, Sunderland, United Kingdom Paragon Customer Communications Full time

    Job Title:Risk and Compliance Co-ordinator:Location: Sunderland fully office based:- Salary: Up to £30,000I'm currently recruiting for a Risk and Compliance Co-ordinator. This is an exciting opportunity for someone who is energised, self-motivated and engaging to join my client's busy risk and compliance team based in Sunderland. This is a fully...

  • Full Time Server

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Roker Hotel Full time

    Poetic Licence - Roker HotelAs a member of the Bar Team your duties will include.Supplying the highest possible levels of customer care and service whether in the public eye or back of house. As the flagship bar for the Roker Hotel, standards of service is of the highest importance.Being aware of the services and facilities offered by the competitor hotels...


  • Sunderland, Sunderland, United Kingdom Customer Service and Call Centres Full time

    Job Title: Central Reservations AgentSalary: £21,000 per annumContract: Temporary to Permanent Role (Immediate start date)Location: SunderlandHours: 42.5 hours per weekWe are looking for a central reservations agent to join our client who are a professional and successful commercial vehicle company and have been providing support to businesses since 2002.Do...


  • Sunderland, Sunderland, United Kingdom Euro Garages Full time

    Role:Customer Service AssistantLocation:Pennywell, SR4 8LPHours:Part-Time / Full-Time Hours Available / PermanentHourly Rate:£10.05 above 18Bonus Scheme:Quarterly Bonus IncentiveCompany: EG GroupWe are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store As a Sales...

  • Customer Assistant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Club Operations - Sunderland Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you***Join us as a Customer Assistant in our Sunderland Club offering a 16-20 Hour contract which is fully flexible over 7 days.Join Our Team of Remarkable PeopleAt Buzz Bingo,...


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role: Last year Gentoo's Customer Support Assistants answered over 200,000 calls at our busy contact centre, based at our head offices on Doxford International Business Park, Sunderland. We are currently expanding our teams and have a number of parttime opportunities available for individuals who have a passion for delivering excellent customer...


  • Sunderland, Sunderland, United Kingdom Wynsors World of Shoes Full time

    We are currently looking for a P/T Customer Service Assistant for 4 hours per week (weekend days) to join our Wynsors team in our Sunderland Store (SR6 0BA ). Please note that applicants seeking more than 4 hours per week should not apply.This is an exciting opportunity to join Wynsors who are experts in the footwear industry. We value each other and...


  • Sunderland, Sunderland, United Kingdom Swanton Care and Community Full time

    We are looking for Support Workers/Carer who care about making every moment matter for the people we support in our residential services.Position: Full Time Support Worker/CarersSalary:£12.00 per hourLocation:Sunderland (SR2 post code)Hours:Full time, there are a range of different shift patterns available to fit in with other commitments you may already...

  • Customer Advisor

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Sunderland AFC Ltd Full time

    Customer Advisor (Ticketing and Retail)Full time and part time positions availableSunderland AFC are looking to recruit Customer Advisors (Ticketing and Retail) to support the department management team, motivating and leading the team to deliver KPI targets, striving for excellence in all areas of performance and creating a premium customer experience.Sales...


  • Sunderland, Sunderland, United Kingdom DB Arriva Full time

    Customer Service AssistantSunderlandLike many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future.True to our values, we have a real Belief in Better as we look forward to...

  • Full Time Baker

    2 weeks ago


    Sunderland, Sunderland, United Kingdom McCoy's Bakery & Deli Full time

    Our expanding family run bakery is looking for a full time experienced baker.We are a small family run business that has been established since 2004, we currently have two shops and are about to open a third.we are looking for someone who is self motivated but Is also able to work as part of our dynamic team.The successful applicant will be required to...


  • Sunderland, Sunderland, United Kingdom Hetton Academy Full time

    Post: Casual Community Zone AssistantScale: SCP4-5Salary: £10.98-£11.18 per hourContract: Part Time, CasualNorthern Education Trust is a not-for-profit education charity, operating within the North East and North West of England, and works with schools by invitation only. It was formed in 2012 and currently sponsors 22 Academies - 10 primary and 12...


  • Sunderland, Sunderland, United Kingdom University of Sunderland Full time

    Internal Communications Assistant:External Relations - Communications, Media & Events:Location: Sunderland CampusSalary:- £26,271 to £28,724Hours per Week: 37Closing Date: Wednesday 17 April 2024Interview Date: Thursday 25 April 2024Reference:About the University of SunderlandThe University of Sunderland offers life-changing opportunities for 27,500...

  • Customer Consultant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom The Body Shop Full time

    Select how often (in days) to receive an alert: Job Title: Customer Consultant (Keyholder) 8 hour Date: 24 May 2024 Location: Sunderland, SND, GB, SR1 3LE Full Time/Part Time: Part-Time Contract Type: Fixed Term Contract The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that's us....