Customer Service Specialist

2 weeks ago


Newport Pagnell, Milton Keynes, United Kingdom Data Careers Ltd Full time

German Speaking Customer Service Specialist

Benefits - Competitive salary ( 21, ,000), life assurance, yearly company bonus, social club, personal development voucher, vast online training, referral bonuses and more

Location - Newport Pagnell (2-3 days a week in the office & 2 days working from home)

New opportunity to join a global company as a Customer Service Specialist. The company specialise in performance improvement, working with companies on sales and channel incentives, event management, employee rewards and employer branding initiatives.

This role will involve working as first point of contact for users of the apps and initiatives that the company produces. You will handle email contact and inbound telephone calls effectively and efficiently.

Responsibilities:

To include, but not be limited to, the following:

Respond to participant queries through the campaign hotlines and email helpdesk facilities adhering to all department processes

To process all weekly supplier back-order reports according to deadlines

Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary

Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard

Provide quick and accurate fulfilment of gift vouchers and certificates on a daily basis

Follow all relevant Company and Quality procedures as stipulated by ISO 9001and GDPR

To assist with other administrative work as deemed necessary by the Team Leaders

Proactively respond to any requests from the Client Service seeking assistance

To provide a key link with our participants and ensure we maintain high levels of customer service

Maintain and update the databases according to the needs of the campaign

Organise and contribute to the preparation of paperwork and correspondence relating to the campaigns

Person Specification:

The experience, skills, and personal attributes required of the job holder include, but are not limited to:

Experience working in a customer service role

Must have native level German language skills as well as high level English proficiency

Experience in a database operations environment

Understanding of database functionality

Agency experience desirable although not essential

Basic level of commercial awareness

Must be extremely flexible and available to work additional hours at peak times of the year to meet client deadlines

Excellent telephone manner

Clear communication skills, both verbal and written

Excellent attention to detail with strong sense of urgency

A self-starter and 'closer' of projects with a willingness to ask questions and learn

Proactive, positive outlook and 'can do' attitude with good relationship-building skills

A problem solver who is driven to exceed participant expectations

Good organisational skills

Good troubleshooting and decision-making skills, used to working on own initiative

Demonstrable knowledge of IT skills including Microsoft Access, Word, Excel and Outlook

Mathematics and English qualification to GCSE Standard

#J-18808-Ljbffr

  • Newport Pagnell, Milton Keynes, United Kingdom CLM Fleet Management Full time

    CLM is a specialist fleet management company based in Newport Pagnell, Milton Keynes. We have been optimising fleet processes and creating cost efficiencies for corporate clients for over 40 years. One of our core goals is to minimise vehicle off-road time and keep drivers on the road through effective service, maintenance, and repair (SMR) management.The...


  • Newport Pagnell, Milton Keynes, United Kingdom CLM Fleet Management Full time

    CLM is a specialist fleet management company based in Newport Pagnell, Milton Keynes. We have been optimising fleet processes and creating cost efficiencies for corporate clients for over 40 years. One of our core goals is to minimise vehicle off-road time and keep drivers on the road through effective service, maintenance, and repair (SMR) management.The...


  • Newport Pagnell, Milton Keynes, United Kingdom Utility People Ltd Full time £28,000 - £35,000

    Utility People is a specialist recruitment agency with over 50 years of combined experience in consulting with clients and candidates within the Energy, Water, and Utilities sectors across the UK. Our team of recruitment professionals boasts a wide-reaching industry network, enabling us to consistently place skilled professionals in suitable roles with...


  • Newport Pagnell, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full time

    Job overview Are you a qualified nurse or a student nurse due to qualify with a passion for public health and improving outcomes for children and families in Milton Keynes? Would you like to work for a dynamic and innovative School Nursing team? We have an exciting opportunity for an enthusiastic and conscientious practitioner to join us within the 0-19...


  • Newport Pagnell, Milton Keynes, United Kingdom APF ACTIVITY CAMPS Full time

    STAFF WITH SEND EXPERIENCE, LEVEL 2 or 3 TEACHING ASSISTANTS / SPORTS COACHES WELCOME APPLYWe offer outstanding camps to keep children entertained in the school holidays. Kids simply love our camps because of the variety on offer, including over 40 different activities throughout the week- Are you passionate about supporting children and young people with...


  • Newport Pagnell, Milton Keynes, United Kingdom Incentivesmart Full time

    Are you a Client Success Executive, Client Support Executive or Client Services Executive who's ready to take the next step in your career with an exciting, growing business? Due to client account growth at Incentivesmart, our Client Success team are expanding and are looking to recruit a Client Success Executive. You'll work alongside our Client Success...


  • Newport Pagnell, Milton Keynes, United Kingdom Specsavers Full time

    Trainee Optical RetailerLocation: Newport PagnellSalary: up to £22,000 - depending on experienceHours: Full Time - 39 hours (Weekend work is essential)Perks: Free parking, Specsavers perks, free glasses, friends and family discountFull training providedHave you ever considered a career in optics, are you passionate about retail and offering the best...


  • Newport Pagnell, Milton Keynes, United Kingdom Utility People Ltd Full time

    Utility People is a specialist recruitment agency with over 50 years of combined experience in consulting with clients and candidates within the Energy, Water, and Utilities sectors across the UK. Our team of recruitment professionals boasts a wide-reaching industry network, enabling us to consistently place skilled professionals in suitable roles with...

  • Barista/waitress

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom The Bakehouse Full time

    Opened in July The Bakehouse deli, independent coffee shop (owned by the same owner as The Game Changer Kitchen).Fresh sandwiches, homemade cakes, Focaccia, homemade sausage rolls, jacket potatoes, smoothies, coffees, salads and moreOpening hours: Wednesday Friday 8.00am2pm Sat 9am2pm.We have the option for this position to be a part time or full time...

  • Office Administrator

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom The Elocution Coach Ltd Full time

    The Elocution Coach Ltd has fast become the UK's leading elocution company. With a number of sought after programmes and a dedicated team of experts helping 100s clients across the world, we believe that everybody has the right to be a confident speaker.We are currently seeking a dedicated and experienced Office Administrator & Executive Assistant to join...

  • Optical Assistant

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom Specsavers Full time

    Experienced Optical AssistantLocation: Newport PagnellSalary:dependent on experience and optical qualificationWorking hours: Full Time - 39 hours (to include weekend working)Benefits:- Extra day off on your birthday:Discounted hearing and eyecare benefits:- Enhanced sick pay:- Enhanced pay for family leave (Maternity/ Paternity etc):WeCare employee support...

  • Operations Controller

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom Skylift Engineering Ltd Full time

    Excellent opportunity to join Skylift's expanding team as an Operations Controller based out of Milton Keynes.Skylift operate a fleet of Truck Mounted Platforms ranging from 20m - 70m, supporting a broad client base throughout the UK including construction contractors, media companies, commercial window cleaners, heavy industrial engineering contractors and...

  • Recruitment Resourcer

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom Utility People Ltd Full time

    Utility People is a specialist recruitment agency with over 50 years of combined experience in consulting with clients and candidates within the Energy, Water, and Utilities sectors across the UK. Our team of recruitment professionals boasts a wide-reaching industry network, enabling us to consistently place skilled professionals in suitable roles with...

  • Warehouse Worker

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom Smiths News Full time

    Warehouse Operative - Milton Keynes - NightsImmediate starts available£12.58 Per Hour - Paid WeeklyNight shift01:30 - 10:30, Tuesdays to SaturdaysCounterbalance experience ideal but not necessary.About the roleOur Warehouse Operative teams are the heartbeat of Smiths News. From early birds to night owls our teams are responsible for all aspects of the...

  • Bar Person

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom sg & s leisure ltd Full time

    This position is for a full time role to include bar duties/ waiting and serving food during the day.Must be flexible with hours and available for days/evenings and weekends, which will be allocated on a rota each week.We are a food establishment during the day, which will also be part of the role to wait and serve tables.Cleaning duties at the end of a...


  • Newport Pagnell, Milton Keynes, United Kingdom Thorn Baker Estates Facilities & Maintenance Full time

    Permanent opportunity for a Cleaning Account Manager - Newport Pagnell £33,000 + Car + BonusWhat's in it for you? Immediate start available for this permanent opportunity A basic salary of £33,000 per annum Bonuses available on both company and client performance Company car plus fuel card Laptop and mobile phone Working for a rapidly expanding company...

  • Qualified Butcher

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom Zenvic Meats Ltd TAs GJ Douglas Butchers Full time

    Fully qualified Butcher or Trainee Butcher, must have retail shop experience, smart appearance, good English and communication skills. Long established Family Butchers.The Job Responsibilities: Counter and Multi Deck Replenishment and serving customers throughout the day. Excellent Customer Service skills are essential. Breaking down carcasses into primary...

  • Hotel Receptionist

    2 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom Harben House Hotel Full time

    Job Overview:We are seeking a Hotel Receptionist to join us at our hotel in Newport Pagnell.The hours of work will consist of 40 hours across two shifts, 7am until 3pm and 3pm until 11pm over 5 out of 7 days.Duties: Greet guests in a professional and friendly manner upon their arrival Check guests in and out of the hotel efficiently Handle guest inquiries,...


  • Newport Pagnell, Milton Keynes, United Kingdom Places for People Full time

    Group Cycling Instructor 2 classes a week.We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want...


  • Newport Pagnell, Milton Keynes, United Kingdom Harben House Hotel Full time

    Job Summary:We are seeking a dedicated Housekeeper to join our team in maintaining a high standard of cleanliness and orderliness in our establishment. Experience in commercial cleaning, or hotel environments is an advantage, but not essential as training will be given. The role is 5 out of 7 days.Duties: Clean and tidy rooms, corridors, and common areas...