Operations & Service Integration Mgr

2 weeks ago


Newbury, West Berkshire, United Kingdom Vodafone Full time

What you'll do

Job title: Operations & Service Integration Manager
Location: Newbury

The IT Platforms Operations Delivery team provides critical Global solutions and IT services to the entire Vodafone Plc business with a core focus on end-to-end accountability for Corporate IT Platforms and a portfolio of business applications supporting key business units of Finance, HR, Supply Chain, Procurement, Legal & External Affairs, Shared Service centre and Group BI.

As the Operations & Service Integration Manager, you will contribute to this goal by owning the operational delivery for stable services and Operations transformation.

Your responsibilities will include:

• Maintain stability of assigned critical services

• Own Operations model transformation in line with Hilton project

• Liaise between CSO (offshore Operations) and Lean Corporate Services Versus to build an effective operational service in line with business units' strategy

• Analyze complex issues and manage related IT improvements across local market and Group IT

• Lead continuous improvement program for assigned services

• Being accountable for the achievement of the Operational SLAs for assigned services

• Ensure sustainable operations by designing and managing transformation model with effective entry and exit criteria

• Own relationship with central business unit and local market for end-to-end management of the assigned service

• Lead continuous improvement program for assigned services.

Who you are


• Proven ability and experience in managing offshore teams and delivering through others

• Proven stakeholder management experience in interacting with multiple stakeholders

• Deep understanding of current SAP technology stack (HANA, S4)

• ITIL 4 Specialist Create, Deliver and Support certification



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