Network Operations Specialist

1 week ago


Newbury, West Berkshire, United Kingdom Vodafone Full time

Capacity & Configuration Manager

Location:
UK wide (blended)


Permanent:
Full time hours per week


Salary:
Competitive + Benefits

- blended will require working in the nearest office once a week.


Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance.

Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.


What will you be doing?


The Capacity & Configuration Manager provides central management for all capacity, performance and configuration of the IT infrastructure which relates to both services and resources.

This is done by managing, reporting and forecasting on service assets to provide a logical model of the IT infrastructure in a cost effective, timely and clear manner to stakeholders.


Responsibilities

  • To provide ITIL aligned Capacity and Configuration Management.
  • Produce and maintain an appropriate and uptodate Capacity Plan which reflects the current and future needs of the customer.
  • To produce and analyse Capacity Reports to the customer and actively engage with the customer on the findings of the report(s) via capacity reviews, actioning any incidents or queries.
  • Identify, record, control, audit, verify and report on service assets. This includes versions, baselines, integral components their attributes and relationships with the wider estate.
  • Ensure that service performance achievements meet or exceed all the customers agreed performance targets, by managing the capacity and configuration of both services and resources.
  • Provide advice and guidance to other internal stakeholders in the business on all capacity & configuration related issues.

Who are we looking for?

  • Experience producing capacity plans.
  • Experience providing and reviewing regular management reports.
  • Experience of capacity management within an international company in an Enterprise scale environment.
  • Knowledge of the ITIL framework.
  • SQL database management experience.
  • Experience with multiple functions within Excel.

What's in it for you?


An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We're also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies.

We're committed to supporting you throughout every step of your career at Vodafone.

Together we can
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ) under Career Support, for guidance.

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