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Client Support Team Leader
2 weeks ago
Team-leaders - Adecco have a great opportunity for you Adecco Peterborough have a brand-new opportunity with an established solicitors to manage their client on boarding team.
In this role you will be responsible for ensuring the smooth and efficient on boarding process for all clients.This role is suitable for an individual with strong leadership and team-management skills who can thrive in a fast-paced environment and to deadlines.
As the team leader you will ensure a positive experience for all clients and your main responsibilities will include:- Lead and manage a team of client on boarding specialists and front of house associates.
- Set goals and objectives for the team and monitor progress towards achieving them.
- Develop and implement processes and procedures to improve the overall client experience.
- Act as the primary point of contact for clients during the on boarding process.
- Ensure compliance with all relevant regulations.
- Provide training and development opportunities for team members.
- Monitor and analyse metrics to identify areas for improvement.
- Serve as a primary point of contact for internal clients with respect to client service on boarding initiatives.
- Verify that all documentation received from the client complies with regulatory and compliance standards firmwide AML guidelines.
- Work closely with the Compliance team in relation to the process of obtaining client documentation to ensure adherence to all compliance policies, procedures, and regulatory obligations.
A minimum of five year's experience at management level within a client or customer-facing environment is required to be considered for this role.
In return for the above responsibilities, you will be offered the below benefits:
- Competitive salary
- 25 days paid holiday plus public holidays
- Pension scheme, 5% matching contributions
- Optional company health programme
- Free gym membership in Peterborough
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Joanna Warner
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