Band 4 Admin Team Leader

7 days ago


Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

Job summary:


We are looking to recruit an enthusiastic and highly motivated Admin Team Leader for the Imaging Directorate at Heartlands Hospital.

The right person will be forward thinking, able to embrace change and lead a team in a busy working environment.


  • Admin Team Leader for Imaging Directorate at Heartlands Hospital.
  • Based at BHH [37.5 hours per week, Permanent post]
  • Hours are 09:0017:00 Monday-Friday
The Imaging Directorate provides 24/7 service delivery and has an established track record of service re-design and transformation.


This vacancy offers an excellent opportunity to join a professional and dedicated Imaging team committed to providing a first-class service.


Main duties, tasks & skills required:
Main duties


Responsible for managing the administration team to ensure the flow of the administrative functions of the imaging department and support the delivery of high-quality care for our patients.

This involves overseeing and supporting a variety of administrative roles.


To act as the point of contact ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner.

Day to day line management responsibilities for the team.

This will involve sickness monitoring and management, appraisal completion, annual leave approval, ensuring mandatory training is within compliance, initial stages of grievance and discipline, work allocation, reviewing work performance and progress and chair recruitment panels.

Responsible for planning and organising rotas, workload allocation and delegation.


Problem-solve all day-to-day management issues, organising and reallocating work where situations change due to variations to the workload and staffing availability.


The post holder will manage and monitor performance of the administrative team to ensure that the service meets its operating targets.


The post holder will be a motivated team player, with excellent communication skills both verbally and written, along with exceptional problem solving and advanced organisational skills.


About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.


UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.


Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

  • Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9
  • Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience:

Essential:

  • Experience of dealing with the Public/Customer service experience
  • Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
  • Previous experience of transcribing formal minutes
  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • Experience of using IT systems
  • Experience of working in a busy environment
  • Experience of working in Healthcare
  • Good Organisational skills
  • Able to use own initiative and deal with the unpredictable
  • Able to work under pressure and to multitask
  • Able to work to deadlines

Desirable:

Previous NHS experience

Experience of extracting and manipulating data from a variety of IT systems

Additional Criteria:

Essential:

  • Knowledge of dealing with nonroutine issues such as problem solving for an area of work
  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Good keyboard/ IT skills
  • Good organisational skills and ability to multitask
  • Good time management skills
  • Ability to deal professionally with enquiries from staff, patients and visitors
  • Ability to pay attention to detail where there


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