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Patient Administration Officer
3 months ago
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
We are looking for a Patient Administration Officer to join the team at our new, state-of-the-art centre based in Guildford on a full-time, permanent basis.
As the Patient Administration Officer (PAO) you will undertake all administrative and reception activities required along with providing excellent customer care to patients and visitors attending the Centre.
Hours:
Full-time (37.5 hours, Mon-Fri), permanent.
What you'll do:
- Work closely with consultants and secretaries to provide support in the patient pathway.
- Appropriately direct all incoming calls and participate in all reception duties
- Collaborate with PAO colleagues ensure consistent cover for the centre's reception.
- Liaise with insurance companies to ensure all insurance cover is verified.
- Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, followup clinics and during treatment courses.
- Act as point of contact for all patients ensuring a professional and efficient service.
What you'll have:
Experience and Skills:
- Excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Experience with resolving complaints satisfactorily
- Qualifications and Knowledge:
- Experience of using Mosaic IT package an advantage
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector
What's in it for you:
Do your life's best work This is an amazing opportunity for you to join a global oncology specialist, rated in the Top 1% of healthcare providers
At GenesisCare we're leading the way in technology and innovation, we're changing the way patients experience cancer treatment and care.
- Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.
- Look after yourself with free private medical and dental cover, as well as access Employee Assistance Programme & Income Protection
- We'll look after you and your family with free radiotherapy treatment.
- Plan for your future with a competitive Company Contributory Pension Scheme
- Join our wellbeing community with access to Babylon Health and Headspace Wellbeing
- Save on your parking costs with free car parking at most of our centres.
- Treat yourself with access to a wide range of retail discounts.
- Join a global employer and open opportunities to work in other countries.
Who we are:
Joining the GenesisCare team means a commitment to seeing and doing things differently.
Asking what if and why not? And focused on getting the best possible outcomes for our patients so they can live better for longer.
We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer and heart disease.
Global care
Across the world, we have more than 440+ centres to help us bring the right care to our patients.
For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S.
We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.
People centricity is at the heart of what we do - whether that person is a patient, a referring doctor, a partner, or someone in our team.
Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together.
"If you'd like to make a difference, join us at GenesisCare
GenesisCare does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of GenesisCare. Upon hire, no fee will be owed to the agency, person, or entity.
GenesisCare is an Equal Opportunity Employer.
