Senior Service Advisor

1 week ago


Burnley, Lancashire, United Kingdom Pendragon Full time

Senior Service Advisor

Evans Halshaw Ford Burnley

Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services


Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.


As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience.

Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what's under the bonnet - we don't mind

As a Senior Service Advisor, it is essential that you hold a full UK drivers' licence.

What does the role of Senior Service Advisor involve?

  • Providing estimates, booking and scheduling service/repair work
  • Advise a recommended course of action and accurately invoice for work carried out
  • Ensure customers are fully informed of all available extras, accessories and value products
  • Be a main point of contact and offering support and guidance to customers and managing customer complaints
  • Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
  • Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

  • Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
  • Great organisation/admin skills and experience using computer systems
  • Upselling experience as well as being comfortable in fastpaced environment
  • Able to maintain customer service levels whilst meeting KPI's and deadlines

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