Customer Advisor

7 days ago


Chelmsford, Essex, United Kingdom Robins & Day Full time

Our success starts with yours Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall.

We pride ourselves in looking after our people.

We believein developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.

You will be the key link between our customers and our technicians.

In this role you will:
-
Have a passion for customer service, every day.
-
Guide every customer through the Robins & Day Customer Journey.
-
Communicate clearlywith customers & colleagues.
-
Adoptnew digitalsystems and processes as part of our digitalisation strategy.
-
Propose and sell-upthe additional work advised through the Vehicle Health Check process.
-
Quote & sellService Plans to retain customers to the group.
-
Encourage customer satisfactionfeedback via exit briefing & follow-up contact.

You will also be the go-to person when the customer wants us to:


  • Estimaterepair costs and times.
-
Resolveany concerns when we suggest repairs.
-
Informand update them on progress or additional works needed.
-
Prepareand explain invoices and take payments.

The benefits are:

-
A Highly competitive monthly performance bonus:


  • A Company car scheme
  • up to two vehicles
-
Up to 7 % Employer Pension Contribution:

-
Annual holiday:

  • 22 days increasing to 26 with continued service,
    plus bank holidays*
    Shopping discounts through our Rewards App

Let's Work together
Ideally we are looking for an experienced automotive Customer Advisor.

But don't worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributesas full training is available via our Performance Academy, with additional online and induction training.

At Stellantis &You, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconicbrands in the world

*Based on a full time contract of a 42 hour week.

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