IT Support Analyst

1 week ago


Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

Role:
IT Support Analyst

Location:
Maidstone, Kent

Competitive + Company Bonus &Benefits

Hours:
Monday to Friday 8:30 am until 4:30 pm(37.5 Hours)

Our client, a leadinginternational manufacturer, is currently recruiting an experiencedIT Support Analyst to join their site in Maidstone. This is anexciting opportunity to join a growing IT supportteam.


As an IT Support Analyst, you willreport directly to the local IT Support Team Lead working closelywith other colleagues to service impacting incidents and to fulfilrequests.

Knowledge of supported services and team responsibilitieswill be required to effectively manage escalations and reassignincidents and requests for faster resolutions.


Duties include:

  • Deliverdaytoday activities for Incident Management, Request Management,and Service Desk processes whilst following the documentationavailable to support these activities.
  • Collaborate withservice analysts across all business functions to meet and wherepossible exceed agreed Service Level Agreements (SLAs)
  • Support and lead quarterly site Service Reviews, presenting SLAreports and collaborating with business stakeholders to optimisesite services.
  • Follow up on end customer surveyfeedback to establish opportunities for future CXimprovement.
  • Recommend and where applicable delivercontinuous improvements to operational procedures.

What we are looking for:

  • Experience in IT Support with Service Management or an end usersupport role in a fast paced industrial or manufacturing industry.
  • Practical knowledge of IT Service Management systemsand processes and the associated frameworks (ITIL or Similar)
  • Experience in PowerShell / Automation Scripting, AppleIOS / Change & Request Management, Problem Management andupdating technical guidance and knowledge basedocumentation.
  • Technical knowledge of AD for user andcomputer management.
  • Basic knowledge of Networking, WANand LAN technologies.
  • Technical knowledge of client andservice OSs and Microsoft Office applications.
  • Knowledge of Backup and Restore processes.
  • IT OperatingModel change experience.
  • Experience in dealing withcustomers, providing telephone and remote virtual desktopsupport.
  • Service performance measurement and reportingskills.
  • Experience in communicating effectively andworking as part of a team.
  • Good business communicationskills.

Benefits:

  • Onsite gym
  • Onsite canteen
  • Competitive pensionpackage
  • EAP Schemes
  • Wellbeingdays


At KHR we take care to ensure that youare represented as well as possible so it is worth checking your CVfor layout, spelling and grammar as well as making sure it is up todate before you submit.

If you feel you need to highlightparticular qualifications, skills or relevant experience withregards to a specific role then please add a cover letter or apreface page.

This does not need to be formatted in the samemanner. In addition, if your CV is heavy with graphics etc, pleasecould you also submit a "clean" copy in Word. Thankyou.

KH Recruitment Ltd is acting as anEmployment Agency in relation to this vacancy.

KHR - RecruitmentSpecialists is a trading name of KH Recruitment Ltd Keep in touchwith us online for job alerts, industry updates andmarket...

IT, ServiceManagement, Service Desk Analyst
  • IT Support Analyst

    1 week ago


    Maidstone, Kent, United Kingdom KHR Recruitment Specialists Full time

    Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As...

  • Infosec Analyst

    1 week ago


    Maidstone, Kent, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Join Our Team as an Information Security Analyst at a Reputable Company in Kent, UKAre you passionate about Infosec and IT Security?We have an exciting permanent opportunity for 2 InfoSec AnalystsHybrid work model with offices based in KentThe ideal candidates will:Have at least 18 months of hands-on experience in IT SecurityPossess a broad knowledge of MS...

  • Infosec Analyst

    1 week ago


    Maidstone, Kent, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking to recruit 2 additional InfoSec Analysts to join its IT Security team based in Kent, UK.The ideal...

  • Infosec Analyst

    1 week ago


    Maidstone, Kent, United Kingdom JUMP IT RECRUITMENT SOLUTIONS LIMITED Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Please ensure you read the below overview and requirements for this employment opportunity completely.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking...

  • Infosec Analyst

    3 weeks ago


    Maidstone, Kent, United Kingdom JUMP IT RECRUITMENT SOLUTIONS LIMITED Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Please ensure you read the below overview and requirements for this employment opportunity completely.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking...


  • Maidstone, Kent, United Kingdom CaseWare Full time

    Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...


  • Maidstone, Kent, United Kingdom Caseware Full time

    Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages.While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...


  • Maidstone, Kent, United Kingdom IPS International Full time

    An exciting opportunity awaits you to join our team as an Apprentice. We are seeking to enhance our UK IT department by bringing on board an IT Apprentice, who will directly report to the IT Manager - Europe and work closely with the UK Senior IT Technician. Duties include installing, configuring, and imaging corporate devices such as laptops, and...


  • Maidstone, Kent, United Kingdom Cobb & Jones Recruitment Limited Full time

    Commercial Finance Analyst| Mid-Kent - Hybrid | £35k - £45k DOEOur client, an international business, are seeking to appoint an experienced Commercial Finance Analyst on a permanent basis. The company offer remote working currently with a view in the New Year to switch to a Hybrid working model.The role will focus on providing first class financial...


  • Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team...


  • Maidstone, Kent, United Kingdom Pearson Whiffin IT Full time

    My client is seeking a 1st line support technician to join their dynamic and exciting team. The right person would facilitate a single point of contact for IT. To provide first line IT support to internal staff helping with simple queries and resolving straightforwardincidents ensuring that all calls are effectively assigned, prioritised and escalated to the...

  • Compliance Analyst

    1 week ago


    Maidstone, Kent, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance. Excellent new permanent opportunity. Hybrid. Technical skills to include firewalls, Anti-Virus software and Network Security (Cisco ideally)~ Understanding of IT Security Best Practice, Policies....


  • Maidstone, Kent, United Kingdom Kent and Medway NHS & Social Care Partnership Trust Full time

    Job overview As a Business Analyst your role will be to analyse specific parts of the Trusts business processes and existing systems with a view to making continuous improvement. This will involve studying a variety of business requirements, processes and the Trusts existing technological systems. The Business Analyst will play a key part in...

  • Sales Advisor

    1 week ago


    Maidstone, Kent, United Kingdom Think It Simple Full time

    We are a telecoms specialist on the hunt for our next sales superstar Could it be you?No experience is necessary – if you're dedicated and ambitious, with just the right amount of competitiveness, we want to hear from youSales Advisor Maidstone, Kent, ME14Basic salary starting at £18, depending on experience) + commissions and daily/weekly/monthly...

  • Fp&a Analyst

    1 week ago


    Maidstone, Kent, United Kingdom Aston Lark Limited Full time

    In this role, you will work alongside an encouraging team, gaining valuable finance experience while also having the opportunity to earn professional qualifications. Aston Lark is an industry-leading insurance broker with over 2,000 employees and 75 offices throughout the UK and Ireland.If you are looking for an exciting, fast-paced, and flexible career,...


  • Maidstone, Kent, United Kingdom Clear IT Recruitment Limited Full time

    My client is looking for a Private Client Solicitor with 1+ years PQE to join their team in Maidstone or Cantebury in Kent.My clients award-winning firm stands apart from other practices; they are incredibly entrepreneurial, creative and offer great flexibility to their staff. They have a family friendly feel throughout the practice, they invest heavily in...


  • Maidstone, Kent, United Kingdom New Appointments Group Full time

    Global Trade Compliance Analyst MaidstoneWe are looking for someone who enjoys collaborating and has a positive attitude. You will be able to work independently, have well developed communication skills and have critical thinking skills to solve problems and innovate within the area of continuousimprovement. Alongside this you will have a clear understanding...

  • IT Support Analyst

    2 months ago


    Maidstone, United Kingdom KHR - Recruitment Specialists Full time

    Role: IT Support AnalystLocation:Maidstone, Kent Competitive + Company Bonus &Benefits Hours: Monday to Friday 8:30 am until 4:30 pm(37.5 Hours)Our client, a leadinginternational manufacturer, is currently recruiting an experiencedIT Support Analyst to join their site in Maidstone. This is anexciting opportunity to join a growing IT supportteam.As an IT...

  • IT Support Analyst

    3 weeks ago


    Maidstone, United Kingdom KHR - Recruitment Specialists Full time

    Role: IT Support AnalystLocation:Maidstone, Kent Competitive + Company Bonus &Benefits Hours: Monday to Friday 8:30 am until 4:30 pm(37.5 Hours)Our client, a leadinginternational manufacturer, is currently recruiting an experiencedIT Support Analyst to join their site in Maidstone. This is anexciting opportunity to join a growing IT supportteam.As an IT...

  • Security Analyst

    4 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Full time

    Our client in the financials sector is looking for X2 Security Analysts . They want you to provide security and risk assessment consultancy on projects , making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes. You must have : * Security Analyst Experience - Min 2 years ...

  • Security Analyst

    3 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Full time

    Our client in the financials sector is looking for X2 Security Analysts . They want you to provide security and risk assessment consultancy on projects , making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes. You must have : * Security Analyst Experience - Min 2 years ...

  • Security Analyst

    4 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Full time

    Our client in the financials sector is looking for X2 Security Analysts .They want you to provide security and risk assessment consultancy on projects , making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes.You must have : * Security Analyst Experience - Min 2 years *...

  • Security Analyst

    3 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Full time

    Our client in the financials sector is looking for X2 Security Analysts .They want you to provide security and risk assessment consultancy on projects , making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes.You must have : * Security Analyst Experience - Min 2 years *...

  • Security Analyst

    2 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Full time

    Our client in the financials sector is looking for X2 Security Analysts . They want you to provide security and risk assessment consultancy on projects , making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes. You must have : Security Analyst Experience - Min 2 years...

  • IT Support Analyst

    1 month ago


    Maidstone, Kent, United Kingdom KHR Recruitment Specialists Full time

    Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team....

  • Infosec Analyst

    3 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking to recruit 2 additional InfoSec Analysts to join its IT Security team based in Kent, UK.The ideal...

  • Infosec Analyst

    3 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking to recruit 2 additional InfoSec Analysts to join its IT Security team based in Kent, UK.The ideal...


  • Maidstone, United Kingdom CaseWare Full time

    Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...


  • Maidstone, United Kingdom CaseWare Full time

    Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...

  • Infosec Analyst

    3 weeks ago


    Maidstone, United Kingdom JUMP IT RECRUITMENT SOLUTIONS LIMITED Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Please ensure you read the below overview and requirements for this employment opportunity completely.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking...

  • Infosec Analyst

    3 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance. Excellent new permanent opportunity. Hybrid. Offices in Kent. Our longstanding client is looking to recruit 2 additional InfoSec Analysts to join its IT Security team based in Kent, UK. The ideal...

  • Infosec Analyst

    3 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking to recruit 2 additional InfoSec Analysts to join its IT Security team based in Kent, UK.The ideal...

  • Infosec Analyst

    4 weeks ago


    Maidstone, United Kingdom JUMP IT RECRUITMENT SOLUTIONS LIMITED Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is...

  • Infosec Analyst

    4 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is looking to recruit 2 additional InfoSec Analysts to join its IT Security team based in Kent, UK.The ideal...

  • Infosec Analyst

    4 weeks ago


    Maidstone, United Kingdom JUMP IT RECRUITMENT SOLUTIONS LIMITED Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is...

  • Infosec Analyst

    3 weeks ago


    Maidstone, United Kingdom JUMP IT RECRUITMENT SOLUTIONS LIMITED Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Excellent new permanent opportunity. Hybrid. Offices in Kent.Our longstanding client is...

  • Infosec Analyst

    4 weeks ago


    Maidstone, United Kingdom Jump IT Recruitment Solutions Limited Full time

    Infosec, Information Security, Cloud Security, AZ-500, CISSP, CCSP, CompTIA Security+, Office365, Change Management, Firewalls, Anti-Virus, Cisco, PCI Compliance. Excellent new permanent opportunity. Hybrid. Offices in Kent. Our longstanding client is looking to recruit 2 additional InfoSec Analysts to join its IT Security team based in Kent, UK. The ideal...