Helpline Advisor

1 week ago

Cardiff, Cardiff, United Kingdom Welsh Women's Aid Full time
Welsh Womens Aid is a national organisation in Wales supporting third sector specialist services working to end domestic abuse, sexual violence

,

and other forms of violence against women.
Live fear Free Helpline Advocate
£27,852.00

£29,439.00 per annum

37.5 / 25 / Zero hours per week

Permanent contract

Office based role (near our Caernarfon office). Must be willing and able to commute.

Closing date: 16

th

June 2024

Interviews: 27

th

& 28

th

June 2024.

Interviews will be held in person at our office in

Penygroes

, near Caernarfon.

Brief job description:


The Live Fear Free Helpline is an award-winning, 24-hour helpline for survivors of domestic abuse, sexual violence, and all other forms of violence against women in Wales.

We provide a listening and signposting service to survivors, family, friends, and professionals. In addition to our phone service, we also provide help and support via email, text message and web chat.
The successful candidate will be a member of the Helpline team,

reporting to our Helpline Team Leader As part of the job, you will:
Respond to enquiries to the Live Fear Free Helpline received by phone, email,

webchat

or text to:
Provide a confidential information and signposting service to anyone experiencing domestic abuse, sexual

violence

and/or any other form of violence against women, and to those

contacting the service on their behalf.

Evaluate and respond to need, and

minimise

risk to those experiencing domestic abuse, sexual violence, or other forms of violence against women.

Refer service users to appropriate support services making use of the established referral pathways.

Full training will be provided

.
As part of this

role, you

will be expected to

work shifts on a 24-hour

rota

. Weekend and night shifts are

a necessary part of the role.
See the supplementary documents for more detailed information.
P

erson Specification
This post is open to women only

under the Equality Act 2010

pursuant to

Schedule 9, Part 1,

this includes applicants with lived experience of being a woman

.

We value diversity and are committed to ensuring that our organisation is an inclusive place to work.

Do you have experience of:
Working within a domestic abuse, sexual violence, or violence against women service or similar.

Providing direct Helpline support services.

Shift work, particularly night shift work.

Safeguarding of adults and children.

Do you have knowledge of:
An understanding of domestic abuse/sexual violence and the effects.

G

ood

understanding of the services available across statutory and voluntary sectors which could support survivors.

Relevant knowledge of any, or all, of the following areas: Benefits, Legal issues, Housing, Safeguarding children and adults with

additional

support needs, Immigration

Are you:
Able to communicate effectively in both Welsh and English, both orally and written with different individuals and organisations.

An excellent listener

With an emphasis on tact, empathy,

patience

and kindness.

Emotionally resilient with the ability to deal with emotive calls and contacts.

Able to

prioritise

workloads and to multitask in a busy work environment.

Organised

, with the ability to record, report and respond to problems affecting the Helpline service.

Able to build positive working relationships with colleagues across the

organisation

.

Able to carry out own administration,

demonstrating

good IT skills and the ability to learn new software.

Committed to your own learning and development, and able to take on new tasks with enthusiasm.

Supplementary documents can be found on our website Work with us : Welsh Women's Aid )

TPBN1_UKTJ

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