Helpline Advisor
4 weeks ago
Helpline Advisor
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 7pm to 11pm.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you…
County/Borough Cardiff Office location Eastern Business Park, Wern Fawr Lane, Old St Mellons, Cardiff, CF3 5EA Full time/Part time Part time Hours per week 20 Work schedule This post will cover 5 x 4 hour shifts per week. The hours are fixed, covering Monday to Friday 7pm-11pm Basic Salary £12,784.00 per annum (FTE £23,970 per annum) plus £1066.67 per annum (FTE £2,000 per annum) Unsociable Hours Allowance where applicable Allowances Unsociable Hours Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 17/06/2024 Ref No 5595What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance Pension with 5% employer contribution An extra day off for your birthday Enhanced sick pay allowances & maternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progressionAbout the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed hours of Monday to Friday 7pm to 11pm.
As a Helpline Adviser you will be: -
Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism. Seamlessly working across multiple services with different processes, procedures and recording mechanisms. Managing and responding appropriately to competing priorities, services and needs. Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the ‘Designated Safeguarding Officer’ or to respond immediately to life threatening situations.You will need:
Experience of working in challenging and changing environments with the emphasis on excellence in service delivery. Experience of organising and prioritising a complex workload. The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions. The ability to communicate effectively, verbally and in written form, including telephone skills Knowledge and understanding of: Relevant agencies and resources Importance of confidentiality and safe working practice Diversity issues and principles The impact of crime-
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Cardiff, United Kingdom Victim Support Full timeWe have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 7pm to 11pm.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can...
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