Inbound Sales Advisor- Pacifica Warranty

1 week ago


ChesterleStreet, Durham, United Kingdom Pacifica Group Ltd Full time
**Sales & Customer Account Specialist

  • Pacifica Warranty (Pacifica Group)**We are looking for experienced Sales staff to join our Team


We have availability for the right people to join our very successful & Driven Inbound Sales Team based in Chester le Street, this role is full time and office based.

We have great company benefits and really generous commission structure in place.

Over viewof the business.

Our Customer & Clients

  • Provide world class customer experience related to the registration of a warranty & the sale of extended warranty, ensuring the customer is provided with all the information and benefits, and effective objection handling and supported end to end throughout the sales journey.
  • Undergo any training and development as required and complete any online training courses when assigned through Pacifica's Learning Hub.
  • Be available to cover any shift requested by management within an 8am8pm period 5 days a week reasonable notice will be given of any shift change.
  • Ability to handle multiple streams of communication with team & manager and incoming calls simultaneously.
  • Sales successfully achieved in line with requirements set out per client following training briefs rules and processes and compliance.
  • Maintain internal relationships with Engineers, Engineering Support when booking in Repairs for Repair & Care/Covers.
  • Comply with Data Protection Act rules.
  • Take ownership of your customers account end to end until papers received and customer is happy, be a point of contact direct until this has been achieved.
Key Responsibilities

  • Proactive and consistent in the generation of successful and compliant sales.
  • Taking calls, building rapport and selling extended warranties.
  • Achieve and over achieve weekly/Monthly set targets.
  • Creating a world class customer experience, going the extra mile to ensure our customer is happy and fully understands the product.
  • Growing the business, remaining profitable.
  • Directing customers in to the correct area of the business, if we cannot help and do this professionally and accurately every time.
  • Participate with Head of Consumer Sales & Team Management to review performance and targets and agree plan of action.
  • Participate in Monthly/Quarterly 121 with line manager, feedback sessions and coaching.
Experience and Skills

  • Excellent communication skills
  • Flexible working approach
  • Must be able to work in office if asked too.
  • Drive / Selfmotivation
  • Capable of working in a fastpaced environment
  • Capable of multitasking
  • Proven sales track record
  • Customer service and sales experience
  • Understanding numeric data
  • Being proactive and flexible
  • Information technology ability
  • Courteous and professional
General Conditions

  • Attend briefings 15 minutes before shift start to set up the day with team and managers and log off only when calls are cleared.
  • Satisfactory DBS
  • Take ownership and accountability of all equipment,following all guidelines to avoid unnecessary system outages, such as closing down accurately on an evening to allow for system updates.
Key Performance Indicators

The below targets are a requirement

  • Sales 810 per day min. (or pro rata), 1 sale per productive hour.
  • Pause time


  • Chester-le-Street, Durham, United Kingdom Pacifica Full time

    **Sales & Customer Account Specialist Pacifica Warranty (Pacifica Group)**We are looking for experienced Sales staff to join our TeamPacifica Warranty Fixed Term for 6 -12 monthsWe have availability for the right people to join our very successful & Driven Inbound Sales Team based in Chester le Street, this role is full time and office based. We have great...

  • Sales Advisor

    1 week ago


    Chester-le-Street, Durham, United Kingdom Pacifica Full time

    **Sales Advisor Pacifica Warranty (Pacifica Group)**We are looking for people to join our Sales Team based in our Sales Office In Chester le StreetDo you love to talk? are you bubbly / Outgoing with a great attitude and willingness to learn? We want to hear from youWe are looking for individuals with a Great Attitude to join our vast growing sales...


  • Chester-le-Street, Durham, United Kingdom Pacifica Full time

    Sales Advisor- Pacifica Warranty (Pacifica Group)We are searching for enthusiastic individuals to join our Sales Team located in our Sales Office in Chester le Street (multiple positions available).If you love engaging in conversations, consider yourself outgoing with a positive attitude, and are open to learning new things, then we want to connect with you!...


  • Chester-le-Street, Durham, United Kingdom Pacifica Full time

    **Outbound Sales Advisor Full time Opportunities, Permanent- (No Cold Calling) Office Based Chester le street Must be North East Based to apply.**We are looking for an accomplished salesperson, to join our growing outbound teamJoin our expanding Sales Team. We are looking for hardworking, self-motivated individuals who can be part of our already very...


  • Houghton-Le-Spring, Durham, United Kingdom Pacifica Full time

    Contact Centre Agent Pacifica Group Ltd Location: Houghton-le-Spring, County Durham, England. Job Type : Part time. Permanent Hours: 13 hours per week -Saturday 9am till 4pm and Sunday 10am till 4pm. Salary: Age under 21: £6,422. Age over 21: £7,774. Who are Pacifica? Founded in 2003 and united under the Pacifica brand two years later,...

  • HR Assistant

    1 week ago


    Houghton-Le-Spring, Durham, United Kingdom Pacifica Full time

    Are you a driven HR professional seeking a new challenge? We are in search of a proficient HR Assistant, who holds a CIPD Level 3 qualification and possesses a minimum of three years' experience in a dynamic HR environment. A bit about us... Pacifica Appliance Services was founded in 2003 & has grown to become the largest appliance service provider in...


  • Chester-le-Street, Durham, United Kingdom Ivape Lounge Full time

    We are recruiting staff to join our shop team.The applicant MUST be a current e-cig / Vape product userBased at:Ivape Lounge71 Market StreetDroylsdenManchesterM43 6DDThe successful Sales Advisor will earn an hourly wage & achievable monthly bonus'.This role is part time across 2-5 DAYS per week.As a Sales Advisor, you will be confident and passionate about...


  • Chester-le-Street, Durham, United Kingdom avant homes Full time

    Trainee Sales Advisor - Avant Homes Are you ready to kick-start your career in sales? Avant Homes is looking for a motivated Trainee Sales Advisor to join their dynamic team in the North East. With a focus on customer experience and a fast-paced environment, this role offers the perfect opportunity to grow and develop. Competitive Salary Holidays (Buy,...

  • Sales Advisor

    1 week ago


    Chester-le-Street, Durham, United Kingdom Bedeck Full time

    We are looking to recruit friendly, approachable and adaptable part-time Sales Advisors to join the team at out busy fine bedlinen store at Clarks Village in Street.Exceptional customer service, merchandising skills, self-motivated and flexibility in relation to hours are some of the essential requirements for this role, especially as weekend and late night...

  • Sales Advisor

    1 week ago


    Chester-le-Street, Durham, United Kingdom Bedeck Full time

    We are looking to recruit friendly, approachable and adaptable TEMPORARY (six month initially) part-time Sales Advisors to join the team at out busy fine bedlinen store at Clarks Village in Street. Hours per week would be up to 24hrs across four daysExceptional customer service, merchandising skills, self-motivated and flexibility in relation to hours are...

  • Trainee Sales Advisor

    3 weeks ago


    Chester Le Street, County Durham, United Kingdom Avant Homes Full time

    Competitive Salary & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there’s never been a better time to join Avant Homes, let us tell you why… Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the...


  • Chester-le-Street, Durham, United Kingdom Amplifon Group Full time

    Sales And Customer Service Advisor Chester-le-StreetHours: 37.5 hours | Monday to Friday (9am - 5pm) Salary:£20,475 p.a. + Variable commission schemeA Career to Be Proud Of....At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help...


  • Chester-le-Street, Durham, United Kingdom Jewson Builders Merchant Full time

    Customer Sales Advisor - Hove (BN3 3LA)You'll be working for Jewson's in Hove. Jewson's one of more than 30 exciting Saint-Gobain brands in the UK with over 500 branches; we've come a long way since opening our first store in 1836Is this role right for me?First and foremost, we always want to recruit talented people that align well with our values and way of...

  • Sales Advisor

    1 week ago


    Chester-le-Street, Durham, United Kingdom Bedeck Full time

    The role is part time (up to 24 hrs per week, typically four days from seven)Since 1951, Bedeck has become established as one of the UK's leading Bedlinen, Bath and Home accessories companies. Our products and brands are sold through leading Home retailers throughout the UK, Bedeck shop-in-shops and the Bedeck Home Stores.In return we can offer a competitive...


  • Chester-le-Street, Durham, United Kingdom Samsonite Full time

    KeyholderAre looking to join a fun faced paced sales environment?Samsonite have a fantastic opportunity for you to join their worldwide leading luggage and accessory brand. The role is a great mix of commercial, operational and customer service, we are looking for a confident, charismatic, self-motivated individual who thrives in a fast-paced...


  • Chester-le-Street, Durham, United Kingdom Safeguard Call Handling Full time

    Various shift available to cover different times across our operations hours. The majority of shifts will be between Mon-Thur, Fri and weekendsJob PurposeThe role of the Customer Care Call Handler is to provide out of hours support to our customers' homeowners so that they experience a seamless level of service for all their in-warranty emergencies for their...


  • Chester-le-Street, Durham, United Kingdom MST Parts Group Full time

    Purchasing AdministratorLocation - MST BirtleyMST, one of the UK's leading suppliers of Undercarriage components to the Construction and Plant Hire industry are seeking to employ a highly motivated individual to join our head office sales & purchasing team.Duties and responsibilities will include Processing of Orders on MST ERP System Liaising with suppliers...


  • Chester-le-Street, Durham, United Kingdom CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Webchat Advisor

    1 week ago


    Chester-le-Street, Durham, United Kingdom Initiis LTD Full time

    We are growing our teamWe are a Vodafone Partner Agent, based in Somerset, currently offering employment opportunities within our Web Chat team in Street - 92c Farm Rd, Street BA16 0BB.We are looking for energetic, motivated, and enthusiastic individuals with strong communication skills, both written and verbal, and a confident and outgoing personality.Come...


  • Chester-le-Street, Durham, United Kingdom Goldman Sachs Full time

    Asset ManagementA career with Goldman Sachs Asset Management is an opportunity to help clients across the globe realize their potential, while you discover your own. As part of one of the world's leading asset managers with over $2 trillion in assets under supervision, you can expect to participate in exciting investment opportunities while collaborating...