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Claims Customer Service Advisor
3 months ago
Start Date 9th January 2023
Salary:
£24k
Hours of work: 40 hours per week 8am - 6pm Monday to Friday
Location:
Training 6-8 weeks which will be mostly home based but also at Sky Park, Finnieston when required followed by hybrid working of both home and office based
Permanent Contract
In the role of Claims Advisor within our Claims and Underwriting department, you will join a close, experienced team working with multiple major brands in the financial services industry.
You will answer calls from our customers regarding their claims from the initial notification stage through to payment for Life, Waiver of Premium, Income Protection and Terminal/Critical Illness benefits and other products that may be specific to a client account.
You will have varied responsibilities including collating and recording information according to strict requirements, ensuring the correct people are involved at the various stages and providing necessary updates as required.
In this position, you will demonstrate your attention to detail and communication skills to ensure claims are processed properly and accurate information recorded and provided to customers, providing customers with high-quality service.
What you will be doing:
- Answer inbound calls from customers
- Complete administration work from the call within service standards
- Complete administration work to chase outstanding information and update customers
- Ensure customer records are accurately maintained
- Achieve targets to maintain productivity, quality, and contractual service level agreements
- Accurately complete any quality/productivity documentation required
- Accurately recognise and record complaints and resolve where appropriate and had off when required to appropriate person/area
- Accurately hand off complex technical telephone queries to the appropriate person /area
What we are looking for:
- Previous experience in a contact centre customer service role
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail
- The ability to work under pressure
- Someone who is punctual and reliable
Notes
What's in it for you?
- A competitive basic salary of £24k
- 23 days holiday plus bank holidays
(rising to 27) with the opportunity to buy extra leave - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.
Our purpose is to create a better outcome for you.What we hope you will do next
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
About Capita Regulated Services
At Regulated Services, we're transforming the world of life and pensions, and mortgage services.
We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future.
Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management.
Join us and discover better as you shape the future of regulated servicesEqual Opportunities
Job Types:
Full-time, Permanent
Salary:
£24,000.00 per year
Schedule:
- Monday to Friday
Work Location:
Hybrid remote in GLASGOW
