Customer Experience Manager

2 weeks ago

London, Greater London, United Kingdom Sky UK Limited Full time
Make your mark at Europe's leading media and entertainment brand.

The Customer Experience Manager will be responsible for ensuring customers visiting a Sky VIP lounge have an amazing experience when they go to see the entertainment they love.

This role sits within the Marketing and Experiences Dept.

The ongoing management of staff briefings and uniforms to train and develop staff to be brand ambassadors for Sky.

The setting up and ongoing management of customer activations in the loungessuch as treatments (glitter / face painting, nail art, hand and arm massages), merchandise and themed playlists, ensuring all documentation and licensing is in place, to provide an elevated customer experience, driving positive brand sentiment.

Ongoing management of food and beverage (F&B) in the lounges including: menu curation; Oversee the lounges environment ongoing, monitoring wear and tear, to ensure they remain the most prestigious spaces in the arenas.

This includes managing the relevant agencies and contractors to maintain the lounges.

The willingness and ability to travel to the 6 different lounge locations (Leeds, Birmingham, Belfast, Manchester, Glasgow and Wembley) once a quarter as a minimum, with the addition of some adhoc evenings and weekend visits for event activations (lieu days offered).

A generous pension package
Private healthcare
Discounted mobile and broadband

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work

Your office base:

Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations.

There's also plenty of bike shelters and showers.

You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Inclusion:
We also know that everyone has a life outside work, so we're happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.

We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate.

To find out more about working with us, search #LifeAtSky on social media.

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