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Customer Service Supervisor
1 week ago
Co-ordination of a busy Customer Services Administration team to ensure customer machine orders, invoices and credit notes are processed in a timely manner, and that machine stock levels are maintained.
This is predominantly an administrative role.Responsibilities
- Ensure the Health and safety of team members.
- Day to day supervision, support and guidance of the Customer Service Team
- Confirmation that all orders, invoices and credit notes are processed correctly by the team.
- To supply information to both internal and external customers such as part numbers, prices, stock availability and anticipated delivery lead time confirmation.
- Liaise with Procurement and Production departments to satisfy machine orders.
- To ensure the team delivers best in class service delivery to both internal and external customers.
- Welcome the prospect of supporting best practice culture, whilst striving for continuous improvement within the Customer Service process.
- Provide cover for team member absence / holidays.
- Preparation of Key Performance Indicators (KPI's) to clearly display the departmental performance with regards to OTIF, days late vs promise etc.
- Responsible for producing the weekly delivery schedule for production and customers
- Producing Month End Master Figures for Finance
- Updating Machine Sales records
- Maintaining Machine Stock records, updating with returns, scrap machines, transfers to external storage facility.
- To perform other reasonable work as requested by the Customer Services Manager.
- Provide reports on departmental performance to senior management/directors as requested/required.
- Work closely with the manufacturing team and attend the daily GEMBA & Production meetings.
- Ensure high standards of 5S are maintained by the team at all times.
Skills required
- Minimum of 5 GCSE grades C or above, or equivalent experience.
- Minimum of 2 years' experience working within a customer service role.
- Minimum of 2 years team leadership
- Customer facing experience.
- Computer literate including Microsoft office (especially EXCEL).
- Experience of using ERP / MRP systems.
- Excellent written and verbal communications skills.
- Negotiation.
- Attention to detail.
- Confident communicator and able to deal with complex customer service activities.
- Able to work accurately under pressure.
- Advanced replacement experience.
- Team leadership / supervisory experience.
- Continuous improvement.
What we can offer you:
- 25 days of Annual Leave Plus Bank Holidays
- Birthday Leave (An extra day off for your birthday)
- Recommend a Friend Scheme
- Put forward a friend to work for us to earn a bonus (Subject to T&C's)
- Recognition Scheme awarded each quarter and annually
- Wellbeing Initiatives
- Employee Assistance Programme
- Enhanced Family Friendly Policies
- Company pensions above statutory level
- Life Assurance
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