Customer Service Supervisor

1 week ago


Bridgend, Bridgend county borough, United Kingdom Inspired Gaming Group Full time

Co-ordination of a busy Customer Services Administration team to ensure customer machine orders, invoices and credit notes are processed in a timely manner, and that machine stock levels are maintained.

This is predominantly an administrative role.

Responsibilities

  • Ensure the Health and safety of team members.
  • Day to day supervision, support and guidance of the Customer Service Team
  • Confirmation that all orders, invoices and credit notes are processed correctly by the team.
  • To supply information to both internal and external customers such as part numbers, prices, stock availability and anticipated delivery lead time confirmation.
  • Liaise with Procurement and Production departments to satisfy machine orders.
  • To ensure the team delivers best in class service delivery to both internal and external customers.
  • Welcome the prospect of supporting best practice culture, whilst striving for continuous improvement within the Customer Service process.
  • Provide cover for team member absence / holidays.
  • Preparation of Key Performance Indicators (KPI's) to clearly display the departmental performance with regards to OTIF, days late vs promise etc.
  • Responsible for producing the weekly delivery schedule for production and customers
  • Producing Month End Master Figures for Finance
  • Updating Machine Sales records
  • Maintaining Machine Stock records, updating with returns, scrap machines, transfers to external storage facility.
  • To perform other reasonable work as requested by the Customer Services Manager.
  • Provide reports on departmental performance to senior management/directors as requested/required.
  • Work closely with the manufacturing team and attend the daily GEMBA & Production meetings.
  • Ensure high standards of 5S are maintained by the team at all times.

Skills required

  • Minimum of 5 GCSE grades C or above, or equivalent experience.
  • Minimum of 2 years' experience working within a customer service role.
  • Minimum of 2 years team leadership
- / Supervisory experience.

  • Customer facing experience.
  • Computer literate including Microsoft office (especially EXCEL).
  • Experience of using ERP / MRP systems.
  • Excellent written and verbal communications skills.
  • Negotiation.
  • Attention to detail.
  • Confident communicator and able to deal with complex customer service activities.
  • Able to work accurately under pressure.
  • Advanced replacement experience.
  • Team leadership / supervisory experience.
  • Continuous improvement.

What we can offer you:

  • 25 days of Annual Leave Plus Bank Holidays
  • Birthday Leave (An extra day off for your birthday)
  • Recommend a Friend Scheme
  • Put forward a friend to work for us to earn a bonus (Subject to T&C's)
  • Recognition Scheme awarded each quarter and annually
  • Wellbeing Initiatives
  • Employee Assistance Programme
  • Enhanced Family Friendly Policies
  • Company pensions above statutory level
  • Life Assurance

  • Supervisor

    1 week ago


    Bridgend, Bridgend county borough, United Kingdom RHR Full time

    Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?Do you like to lead by example and motivate a team to achieve results?Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?You may be a Supervisor, aspiring Supervisor or have...

  • Eden Supervisor

    1 week ago


    Bridgend, Bridgend county borough, United Kingdom McArthurGlen Designer Outlets Full time

    Job description Eden - 20hr Supervisor**As a supervisor, you will have to be sales driven/commercial. Customer service is essential. Previous experience in management roles is required. Training will be given where needed. More hours available to cover Holiday and busy period.Job Reference: BRI00832

  • Supervisor

    1 week ago


    Bridgend, Bridgend county borough, United Kingdom Trespass Full time

    The CompanyJacobs & Turner Ltd trading as Trespass is a privately owned Sportswear and Outdoor brand with the headquarters located in Glasgow the company was first established in 1938 as a manufacturer of work wear and outerwear. The Trespass brand was created in 1984 and since then our store growth has been swift and continues to grow both in the UK and...

  • Supervisor

    1 week ago


    Bridgend, Bridgend county borough, United Kingdom Trespass Full time

    The CompanyJacobs & Turner Ltd trading as Trespass is a privately owned Sportswear and Outdoor brand with the headquarters located in Glasgow the company was first established in 1938 as a manufacturer of work wear and outerwear. The Trespass brand was created in 1984 and since then our store growth has been swift and continues to grow both in the UK and...


  • Bridgend, Bridgend county borough, United Kingdom McArthurGlen Designer Outlets Full time

    Job description Tommy Hilfiger Bridgend is looking for a Full Time Supervisor to join their management team**Job responsibilities will include but will not be limited to;***- Ensuring the team in store are consistently driving excellent customer service, to meet all KPI goals set.- Maintaining visual standards within the store- Delivering excellent customer...


  • Bridgend, Bridgend county borough, United Kingdom Cardzone Full time

    Cardzone Ltd is a large national Card and Gift retailer. We are currently recruiting for a Store Supervisor at our Yankee Candle store Bridgend Designer Outlet. Help maximize sales for the store. Have a range of retail and customer service skills. Till operations, and cashing up Opening and closing the store Flexible with working in the shops trading hours....


  • Bridgend, Bridgend county borough, United Kingdom Cardzone Full time

    Cardzone Ltd is a large national Card and Gift retailer. We are currently recruiting for a Supervisor and Key Holder at our Yankee Candle store Bridgend Designer Outlet. Help maximize sales for the store. Have a range of retail and customer service skills. Till operations, and cashing up Opening and closing the store Flexible with working in the shops...


  • Bridgend, Bridgend county borough, United Kingdom ROCKWOOL Group Full time

    Ensuring customer satisfaction with every orderAs part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and...


  • Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

    Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days offFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clientsand prospects has resulted in industry and peer...


  • Bridgend, Bridgend county borough, United Kingdom THE MASONS ARMS HOTEL Full time

    We are looking to recruit a Restaurant supervisor whom has had relevant experience within the hospitality trade.We are a family owned /run Establishment housing 9 guest bedrooms with a large restaurant, conservatory & bar areas.Our restaurant offers delectable menus sourcing fine local produceThe front of house team are friendly, professional & passionate...


  • Bridgend, Bridgend county borough, United Kingdom EMED Group Full time

    We are looking for a Road Based Supervisor to support the Secure Mental Health Contract in South Wales working closely with health care settings and the police. Any travel expenses between bases will be covered. The role of a Road Based Supervisor is to assist the senior management with contract performance, staffing, conduct and quality and standards....


  • Bridgend, Bridgend county borough, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service RepresentativeYour new companyA Bridgend based Production CompanyYour new roleHandle day-to-day customer enquiries, management of orders through the supply chain, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active...


  • Bridgend, Bridgend county borough, United Kingdom Yolk Recruitment Ltd Full time

    Yolk is working exclusively with a family run finance company based in Bridgend. This business has a strong client base both locally and throughout the UK. They aim to build strong relationships with their customer and client base and pride themselves onproviding a top-quality service. They are looking for a Customer Service and Sales Advisor to join their...


  • Bridgend, Bridgend county borough, United Kingdom St David Recruitment Services Full time

    Customer Service AdvisorBridgendSalary - £20k - £22k DOEFull Time - Monday to Friday either 8.30am - 4.30pm or 9am - 5pm with 1hour for lunchPermanentPEM790Our client is a leading general insurer and financial services company in Bridgend and they are looking for a Customer Service Advisor to join their team.Essential Skills: Previous customer service...

  • Chef Supervisor

    1 week ago


    Bridgend, Bridgend county borough, United Kingdom Aramark Full time

    Your Aramark journey starts hereAre you a chef that is fed up with working split shifts, evenings and every weekend?Would you like to pass on your Catering skills and help teach people looking to turn their life around?Would you like to work for a worldwide organisation that actively looks to promotes from within, who also encourages training & personal...


  • Bridgend, Bridgend county borough, United Kingdom McArthurGlen Designer Outlets Full time

    Job descriptionCalvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often mínimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.After nearly 50 years, Calvin Klein continues to be a cultural catalyst across the globe by...


  • Bridgend, Bridgend county borough, United Kingdom Invacare Ltd Full time

    We are currently seeking a Customer Service Advisor / Administrator to join our busy Customer Services Department.The key focus of the role is to process customer sales orders through our bespoke CRM (Customer Relationship Management) System, ensuring that orders are entered quickly & accurately dealing with any issues that may arise when processing.You will...


  • Bridgend, Bridgend county borough, United Kingdom Party Britain Full time

    Join the Party Britain team We're a party retailer selling fancy dress, balloons and party supplies helping people celebrate all of life's important occasions. Meeting customer needs in a busy retail environment Operating POS and online system Stock replenishment Checking off deliveries Answering customer phone callsOur rota runs on a 2 week pattern with the...


  • Bridgend, Bridgend county borough, United Kingdom Castle Bingo Full time

    We currently have an exciting opportunity to join our Customer Experience Team at our Bridgend Club.You will be enthusiastic, committed and driven to deliver an exceptional customer visit experience.You will be flexible in your approach, prepared to learn new skills and be willing to work across all departments of the business such as bar, catering, ticket...


  • Bridgend, Bridgend county borough, United Kingdom Castle Bingo Full time

    We currently have an exciting opportunity to join our Customer Experience Team at our Bridgend club.You will be enthusiastic, committed and driven to deliver an exceptional customer visit experience.You will be flexible in your approach, prepared to learn new skills and be willing to work across all departments of the business with an emphasis on catering.We...