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Fares & Ticketing Team Leader
3 months ago
We have a fabulous opportunity for an experienced Fares & Ticketing Team Leader to join a well known, Birmingham based Tour Operator.
The successful candidate will be responsible for the daily running of their Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required.
This is a fantastic opportunity to use your ticketing and supervisory skills in a role with a well established travel organisation and as well as a competitive starting salary of up to £32k, our client can also offer excellent travel industry benefits. Hours of work are between Mon - Fri 9am - 6pm and ideally will be based in our client's Birmingham office, however our client can also consider hybrid and homebased working options.
If you're interested in finding out more about this Fares & Ticketing Team Leader role, please contact us today for a confidential chat or apply online.
Role of Fares & Ticketing Team Leader:
- Amadeus/GDS champion for the company and keep up to date with any new products/development,assist in training, testing and implementation.
- Queue management – ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day.
- Monitor schedule changes and ensure that agents/customers are advised of the changes.
- Make any alterations to bookings, update back office systems to reflect the changes.
- Ensure tickets/re-isssues are issued within the deadlines
- Assist with BSP reconciliation and process refunds
- Investigate ADM's/ACM's on a monthly basisand dispute with airlines where required, address any staff losses
- Assist the reservations team with any fare queries
- Assist with the set up of new E-accounts & ongoing relationships
- Ensure that reservations team are updated with new fares, special fares, changes to routings
Skills required for the role:
- Excellent fares & ticketing knowledge
- Previous supervisory/managerial experience
- Strong GDS knowledge including Amadeus & Travelport
- Able to communicate effectively
- Keen attention to detail
- Strong product knowledge and business awareness
- Ability to work under pressure
- Strong organisation & time management skills
If you're interested in learning more about this Fares & Ticketing Team Leader role, please contact Succeed Recruitment Solutions or press the apply online button now
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